My Account

Steps on how to change your plan through My Account 1. Visit spintel.net.au 2. Click My Account and log in with your username and password. 3.  Select the relevant service on the Dashboard and click on Manage Service 4. Scroll down to Service... Read More

SpinTel mobile plans are available in both capped and uncapped options. With a capped plan, once you have used all your included monthly data, you will need to either purchase a Data Block or wait until your billing cycle renews on the 1st of the... Read More

If you're moving to a new home and would like to transfer your NBN service, you can submit a relocation request through My Account or call us on 1300 303 375 for more information or to start the transfer process. Please note: Relocation orders... Read More

Safe and quick: bill payments have never been easier. Keep an eye on your allocated monthly data by tracking your service usage. Need more time to pay your bill? Easily request a payment extension.  Chewed through your monthly data allowance... Read More

An account holder can change a user’s level of authority from Basic User to Account Administrator, or vice versa.   An Account Moderator has the same rights as the account holder and must be at least 18 years old. They can: Add new services ... Read More

1. Visit spintel.net.au 2. Click My Account and log in with your username and password. 3. From the top of the page, click on My Account, then select ’Personal Details’ 4. Scroll down to Billing address and click Change   5. Enter... Read More

Premium number is a 1900 or 1902 number that has a ’tariff’ attached and you will be charged the amount set for this service. These tariffs can be ’timed’ (per minute), or they can be ’fixed’ (per call) We don... Read More

Sick of receiving so many usage notifications? You can disable them by following these steps: 1. Visit spintel.net.au 2. Click My Account and log in with your username and password. 3.  Once logged in, select the relevant service on the Dashboard... Read More

SpinTel bills are paid automatically on their due date through direct debit. If you wish to make a manual payment, you will need the following information: Account Number Bill Number Payment Amount Card or Banking Details How Do You Find Your Bill... Read More

1. Visit spintel.net.au 2. Login to webmail by selecting Customers and then Webmail. 3. Enter your username and password then click on Login.  Important: When entering your Username, only include the part before the “@” symbol. Do not include... Read More