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Est. 1996
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Est. 1996
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Knowledge Base
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Knowledge Base
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RESIDENTIAL
NBN
MOBILE
5G HOME INTERNET
MOBILE INTERNET
SHOP
BUSINESS
NBN
MOBILE
PBX & PHONE
5G FIXED INTERNET
ETHERNET
SHOP
ABOUT US
CUSTOMERS
MY ACCOUNT
WEBMAIL
ORDER TRACKER
PAY A BILL
NETWORK STATUS
KNOWLEDGEBASE
BLOG
SIM ACTIVATION
CONTACT US
SPEED TEST
REFER A FRIEND
NBN
MOBILE
5G HOME INTERNET
MOBILE INTERNET
SHOP
Getting Started
Where do I find my account number?
Ordering a new SpinTel service
How much does it cost to order a SpinTel service?
Enhance Your Business Communication with 1300 and 1800 Numbers
1300 numbers FAQ
15 Article(s)
Your SpinTel Order
How to Track Your Order with Spintel
nbn Service Classes and Installation Timeframes
Understanding nbn Network Shortfalls: Planned Remediation Date (PRD) and Order Status
Tracking Your Modem Delivery: Everything You Need to Know
Understanding NBN Order Completion Timeframes
18 Article(s)
Billing and Accounts
Checking your bill
Why Is My Bill Higher Than Usual?
Can I pay in advance?
First bill
Common Billing Payment Queries
29 Article(s)
My Account
How do I relocate my NBN service to a new address?
Adding a data block to your mobile service
Changing your broadband, landline or mobile plan
Reset Webmail password
How to process payment extension through My Account
45 Article(s)
Mobile Services
Sharing Data Allocation Across Mobile Services
Usage Warnings
How to Extend Ring Time Before Calls Go to Voicemail on Mobile
How to Enable or Disable Voicemail for Your Mobile Service
How to make an International Call from Australia?
67 Article(s)
Broadband Services
Different NBN Connection Types
Setting Up Your NBN Using Your Own (BYO) Modem
Fix common speed issues
Home Wireless Broadband Troubleshooting Steps
SpinTel 5G Home Wireless Broadband Set Up Guide
119 Article(s)
Phone Service
NBN phone (VoIP) issues
Device Configuration for SpinTel Phone (VoIP)
Home Phone Configuration Settings for BYO Modem
Enable/Disable Call Forward on your Home Phone
Setting up your home phone on your BYO modem
28 Article(s)
Your SpinTel Email
Outlook 2010
Outlook 2007
Outlook 2002/2003
iPhone mail
Windows Live Mail 2011 Set up
28 Article(s)
Fixed Phone Services
Phone Features
Getting a noisy line (PSTN)
4 Article(s)
Frequently Asked Questions (FAQ)
Phone Number Change FAQs
Relocation FAQs
Can I set up a port forward using Carrier Grade Network Address Translation (CGNAT) IP?
Cancellation FAQs
How do I relocate my 4G Wireless Broadband or Mobile Broadband service address to a new address?
22 Article(s)