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<title>Home - All Categories - My Account  </title>
<link>https://articles.spintel.net.au/category/my-account/4/</link>
<description>This RSS Feed contains Articles of Category in the knowledge base. You can click on the title to view its content.</description>
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										<guid>https://articles.spintel.net.au/article/changing-your-broadband-landline-or-mobile-plan.html</guid>
										<title>Changing your broadband, landline or mobile plan</title>
										<link>https://articles.spintel.net.au/article/changing-your-broadband-landline-or-mobile-plan.html</link>
										<description><![CDATA[Steps on how to change your plan through My Account 1. Visit spintel.net.au 2. Login to My Account by selecting Customers and then My Account.  3. Â Select the relevant service on the Dashboard and click on Manage Service  4. Scroll down to Service...]]></description>

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										<guid>https://articles.spintel.net.au/article/adding-a-data-block-to-your-mobile-service.html</guid>
										<title>Adding a data block to your mobile service</title>
										<link>https://articles.spintel.net.au/article/adding-a-data-block-to-your-mobile-service.html</link>
										<description><![CDATA[SpinTel mobile plans are available in both capped and uncapped options. With a capped plan, once you have used all your included monthly data, you will need to either purchase a Data Block or wait until your billing cycle renews on the 1st of the...]]></description>

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										<guid>https://articles.spintel.net.au/article/how-do-i-relocate-my-nbn-service-to-a-new-address.html</guid>
										<title>How do I relocate my NBN service to a new address?</title>
										<link>https://articles.spintel.net.au/article/how-do-i-relocate-my-nbn-service-to-a-new-address.html</link>
										<description><![CDATA[If you&rsquo;re moving to a new house and want to transfer your NBN service/s, you can either fill in an online relocation form, or call us on 1300 303 375 to get more information or start the process of transferring your services. Please note:...]]></description>

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										<guid>https://articles.spintel.net.au/article/access-webmail.html</guid>
										<title>Access webmail</title>
										<link>https://articles.spintel.net.au/article/access-webmail.html</link>
										<description><![CDATA[1. Visit spintel.net.au 2. Login to webmail by selecting Customers and then Webmail.  3. Enter your username and password then click on Login.Â  Important: When entering your Username, only include the part before the â@â symbol.Â Do not include...]]></description>

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										<guid>https://articles.spintel.net.au/article/mobile-phone-international-call-activation-and-international-call-rates.html</guid>
										<title>Mobile phone international call activation and international call rates</title>
										<link>https://articles.spintel.net.au/article/mobile-phone-international-call-activation-and-international-call-rates.html</link>
										<description><![CDATA[How to activate international calls International calls are normally barred on your mobile phone service as it incurs a corresponding charge per minute of use. Â  Follow the below steps to enable international calling: 1. Visit spintel.net.au 2....]]></description>

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										<guid>https://articles.spintel.net.au/article/changing-your-payment-method.html</guid>
										<title>Changing your payment method</title>
										<link>https://articles.spintel.net.au/article/changing-your-payment-method.html</link>
										<description><![CDATA[1. Visit spintel.net.au 2. Login to My Account by selecting Customers and then My Account.  3. Click on Billing from the top of the page and click on Update payment method  Â  4. Select your new Payment Method.â  Â  5. At this point, a captcha...]]></description>

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										<guid>https://articles.spintel.net.au/article/upgrading-or-downgrading-your-plan.html</guid>
										<title>Upgrading or downgrading your plan</title>
										<link>https://articles.spintel.net.au/article/upgrading-or-downgrading-your-plan.html</link>
										<description><![CDATA[Is there a charge to upgrade or downgrade your plan? Unless otherwise specified in the Critical Information Summary (CIS) you received after you submitted your order, there are no charges to upgrade or downgrade your plan. Â  My contract is still...]]></description>

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										<guid>https://articles.spintel.net.au/article/adding-removing-an-authorised-contact-to-your-account.html</guid>
										<title>Adding/Removing an authorised contact to your account</title>
										<link>https://articles.spintel.net.au/article/adding-removing-an-authorised-contact-to-your-account.html</link>
										<description><![CDATA[The Account Holder holds the responsibility and capability to manage the list of authorised users associated with the account. This includes the ability to add new users when necessary and to remove existing users if they are no longer connected with...]]></description>

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										<guid>https://articles.spintel.net.au/article/forgotten-username-or-password.html</guid>
										<title>Forgotten username or password</title>
										<link>https://articles.spintel.net.au/article/forgotten-username-or-password.html</link>
										<description><![CDATA[Forgotten your username or password? You can easily retrieve them.Â    Visit spintel.net.au   Click on My Account on the top right.   Click on either Username or PasswordÂ     Retrieve username You can also access the direct link to retrieve your...]]></description>

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										<guid>https://articles.spintel.net.au/article/spintel-app.html</guid>
										<title>SpinTel App</title>
										<link>https://articles.spintel.net.au/article/spintel-app.html</link>
										<description><![CDATA[We&#039;re happy to announce the first release of our mobile app. Â  In our app, you can:   Monitor your current service usage   Receive important alerts about your account or services   Quickly access the full features of My Account   Chat online...]]></description>

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										<guid>https://articles.spintel.net.au/article/reset-webmail-password.html</guid>
										<title>Reset Webmail password</title>
										<link>https://articles.spintel.net.au/article/reset-webmail-password.html</link>
										<description><![CDATA[Note: Your My Account password is also your Webmail password. So, any changes to your My Account username/password will be reflected in your Webmail credentials. A guide on how to reset password for webmail access 1. Visit spintel.net.au 2. Select...]]></description>

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										<guid>https://articles.spintel.net.au/article/how-to-process-payment-extension-through-my-account.html</guid>
										<title>How to process payment extension through My Account</title>
										<link>https://articles.spintel.net.au/article/how-to-process-payment-extension-through-my-account.html</link>
										<description><![CDATA[Payment extension is an option that allows customers to adjust their due date within the approved timeframe. This helps avoid late payment fees by arranging the extension in advance&mdash;either to prevent failed payment attempts or to allow extra...]]></description>

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										<guid>https://articles.spintel.net.au/article/activate-mobile-call-forwarding-feature.html</guid>
										<title>Activate mobile call forwarding feature</title>
										<link>https://articles.spintel.net.au/article/activate-mobile-call-forwarding-feature.html</link>
										<description><![CDATA[1. Visit spintel.net.au 2. Login to My Account by clicking on Customers and then My Account  3. Select the mobile service (from the list on the dashboard if you have more than one) and click on Manage Service.  4. Scroll down to Service Management...]]></description>

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										<guid>https://articles.spintel.net.au/article/changing-basic-user-to-an-administrator-and-vice-versa.html</guid>
										<title>Changing Basic User to an Administrator and vice versa</title>
										<link>https://articles.spintel.net.au/article/changing-basic-user-to-an-administrator-and-vice-versa.html</link>
										<description><![CDATA[An account holder can change a user&rsquo;s level of authority from Basic User to Account Administrator, or vice versa. Â  An Account Moderator has the same rights as the account holder and must be at least 18 years old. They can:   Add new services ...]]></description>

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										<guid>https://articles.spintel.net.au/article/how-do-you-find-your-bill-number.html</guid>
										<title>How Do You Find Your Bill Number?</title>
										<link>https://articles.spintel.net.au/article/how-do-you-find-your-bill-number.html</link>
										<description><![CDATA[SpinTel bills are paid automatically on their due date through direct debit. If you wish to make a manual payment, you will need the following information:  Account Number Bill Number Payment Amount Card or Banking Details   How Do You Find Your Bill...]]></description>

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										<guid>https://articles.spintel.net.au/article/how-to-troubleshoot-access-issues-with-the-spintel-app.html</guid>
										<title>How to Troubleshoot Access Issues with the SpinTel App</title>
										<link>https://articles.spintel.net.au/article/how-to-troubleshoot-access-issues-with-the-spintel-app.html</link>
										<description><![CDATA[Having trouble accessing the SpinTel app? Whether you&rsquo;re experiencing log-in issues, app crashes, or connectivity problems, it can be frustrating. Fortunately, many of these problems can be resolved with some simple troubleshooting steps. In...]]></description>

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<item>
										<guid>https://articles.spintel.net.au/article/changing-my-billing-address.html</guid>
										<title>Changing my billing address</title>
										<link>https://articles.spintel.net.au/article/changing-my-billing-address.html</link>
										<description><![CDATA[1. Visit spintel.net.au 2. Login to My Account by selecting Customers and then My Account. Â   Â  3. From the top of the page, click on My Account, then select &rsquo;Personal Details&rsquo; Â   4. Scroll down to Billing address and click Change Â  ...]]></description>

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										<guid>https://articles.spintel.net.au/article/managing-mobile-service-features-via-my-account.html</guid>
										<title>Managing Mobile Service Features via My Account</title>
										<link>https://articles.spintel.net.au/article/managing-mobile-service-features-via-my-account.html</link>
										<description><![CDATA[Managing your mobile service features, such as calls, SMS, or voicemail, is quick and easy through My Account. You can enable or disable specific features to suit your preferences. Important Note: Disabling a mobile service feature will restrict its...]]></description>

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										<guid>https://articles.spintel.net.au/article/how-to-place-hardware-orders-through-my-account.html</guid>
										<title>How To Place Hardware Orders Through My Account</title>
										<link>https://articles.spintel.net.au/article/how-to-place-hardware-orders-through-my-account.html</link>
										<description><![CDATA[How do I purchase hardware through My Account? To purchase hardware such as modems, mesh units, or IP phones and add them to your existing account, you can place an order through My Account by following the steps below. 1. On your My Account page,...]]></description>

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										<guid>https://articles.spintel.net.au/article/premium-services.html</guid>
										<title>Premium Services</title>
										<link>https://articles.spintel.net.au/article/premium-services.html</link>
										<description><![CDATA[Premium number is a 1900 or 1902 number that has a &rsquo;tariff&rsquo; attached and you will be charged the amount set for this service. These tariffs can be &rsquo;timed&rsquo; (per minute), or they can be &rsquo;fixed&rsquo; (per call)   We don...]]></description>

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										<guid>https://articles.spintel.net.au/article/make-the-most-of-your-spintel-my-account.html</guid>
										<title>Make the most of your SpinTel My Account</title>
										<link>https://articles.spintel.net.au/article/make-the-most-of-your-spintel-my-account.html</link>
										<description><![CDATA[  Safe and quick: bill payments have never been easier.   Keep an eye on your allocated monthly data by tracking your service usage.   Need more time to pay your bill? Easily request a payment extension.Â    Chewed through your monthly data allowance...]]></description>

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										<guid>https://articles.spintel.net.au/article/enable-or-disable-usage-notifications.html</guid>
										<title>Enable or disable usage notifications</title>
										<link>https://articles.spintel.net.au/article/enable-or-disable-usage-notifications.html</link>
										<description><![CDATA[Sick of receiving so many usage notifications? You can disable them by following these steps: 1. Visit spintel.net.au 2. Login to My Account by selecting Customers and then My Account.  3.Â  Once logged in, select the relevant service on the...]]></description>

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