1. Visit spintel.net.au 2. Login to My Account by selecting Customers and then My Account. 3. Select the relevant service on the Dashboard and click on Manage Service 4. Scroll down to Service Management and click Change my plan 5. Select your... Read More
Introduction All 1300 numbers are ‘virtual numbers’ in that they get routed to a real number or answering point. When you get a 1300 number, you can choose to route the calls to either your landline or mobile number. Most 1300 numbers... Read More
Maintaining consistent communication is paramount as we navigate changes in our geographical locations and telecom providers. With the change to digital telephone networks, moving numbers becomes easier. Understanding VoIP Number Porting: VoIP number... Read More
Do I need a phone line for my NBN to work? Previously with ADSL service, customers need to have a phone line so they can get an internet connection. With NBN, the internet is connected first and getting a phone service is optional. Can I keep my... Read More
Important: Make sure the internet is working since phone line operates via internet. Can’t make calls 1. Confirm phone cable is connected to port1 at the back of the modem. 2. Call multiple active numbers to see if it’s happening to... Read More
How do you activate international calling? For mobile services, international calling can be enabled through My Account. Click here to go through the steps. For landline phone services, call us at 1300 303 375 for assistance. How much will it cost... Read More
What Is Data Sharing? Data sharing allows multiple mobile services under the same account to access a shared pool of data, instead of each service having its own separate data allowance. This is often used by families or businesses to manage and... Read More
If your bill is higher than expected, there are several common reasons why this may have happened. Below are the key factors that could lead to an increased bill amount. Common Reasons for a Higher Bill 1. Pro-rata Charges If this is your first bill... Read More
Boost your business’s accessibility and professional image with 1300 and 1800 numbers. These numbers provide a centralized point of contact for your customers, making it easier for them to reach you. Here’s a detailed look at the flexible... Read More
Process A Payment ◙ Request for Payment Extension Unsuspend Service ◙ FAQs Unsuspend service Once the payment has been received by SpinTel, it may take up to 1 hour for the service to be restored. Please power off and on the device after 1... Read More
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