My Account

SpinTel mobile plans are available in both capped and uncapped options. With a capped plan, once you have used all your included monthly data, you will need to either purchase a Data Block or wait until your billing cycle renews on the 1st of the... Read More

Steps on how to change your plan through My Account 1. Visit spintel.net.au 2. Login to My Account by selecting Customers and then My Account. 3.  Select the relevant service on the Dashboard and click on Manage Service 4. Scroll down to Service... Read More

If you’re moving to a new house and want to transfer your NBN service/s, you can either fill in an online relocation form, or call us on 1300 303 375 to get more information or start the process of transferring your services. Please note:... Read More

Having trouble accessing the SpinTel app? Whether you’re experiencing log-in issues, app crashes, or connectivity problems, it can be frustrating. Fortunately, many of these problems can be resolved with some simple troubleshooting steps. In... Read More

Payment extension is an option that allows customers to adjust their due date within the approved timeframe. This helps avoid late payment fees by arranging the extension in advance—either to prevent failed payment attempts or to allow extra... Read More

Is there a charge to upgrade or downgrade your plan? Unless otherwise specified in the Critical Information Summary (CIS) you received after you submitted your order, there are no charges to upgrade or downgrade your plan.   My contract is still... Read More

How do I purchase hardware through My Account? To purchase hardware such as modems, mesh units, or IP phones and add them to your existing account, you can place an order through My Account by following the steps below. 1. On your My Account page,... Read More

1. Visit spintel.net.au 2. Login to My Account by clicking on Customers and then My Account 3. Select the mobile service (from the list on the dashboard if you have more than one) and click on Manage Service. 4. Scroll down to Service Management... Read More

An account holder can change a user’s level of authority from Basic User to Account Administrator, or vice versa.   An Account Moderator has the same rights as the account holder and must be at least 18 years old. They can: Add new services ... Read More

1. Visit spintel.net.au 2. Login to My Account by selecting Customers and then My Account. 3. Click on Billing from the top of the page and click on Update payment method   4. Select your new Payment Method.​   5. At this point, a captcha... Read More