Changing service ownership is done in two parts by the existing owner and the new owner. Here are the necessary steps required from each party in the service ownership transfer process. Note: A $29 change of ownership fee will apply for this request.... Read More

Can I change or transfer ownership of my SpinTel account to someone else? Yes, you can transfer your services to another person by completing the online form. Once the transfer authorisation is done, an email will be sent to you that should be... Read More

If you’re moving to a new house and want to transfer your NBN service/s, you can either fill in an online relocation form, or call us on 1300 303 375 to get more information or start the process of transferring your services. Please note:... Read More

To manually make a payment or to initiate an advance payment, you can conveniently do so online without needing to access your My Account (just have your account number and bill number ready). Note: SpinTel accepts PayPal for manual payments,... Read More

You can update most of your account details online through My Account, or by contacting one of our friendly representatives. Keeping your details current ensures you receive important notifications and helps keep your account secure.   What personal... Read More

Wireless Broadband service This type of service provides high-speed internet and data service delivered through a wireless local area network (WLAN). Image below shows physical setup for this type of service.   Note: For new customers, make sure to... Read More

Introduction This article will explain why your order may be placed on hold or rejected and what actions you can take to proceed with your order.   Requirements for Mobile Held Order Incorrect DOB/Account Number: If you have entered incorrect... Read More

Sometimes you may find that certain websites won’t load while others work normally. This guide will help you diagnose and resolve issues when specific websites are not accessible on the SpinTel network. Step 1: Check if the Website is Online ... Read More

SpinTel’s My Account portal provides a range of diagnostic tools that allow customers to check their internet connection and perform self-service tests. These features help identify and resolve connectivity issues without the need to contact... Read More

This guide is for customers using HFC (Hybrid Fibre Coaxial) NBN services. It explains common dropout symptoms, likely causes, and step-by-step instructions to help restore your connection quickly.   Dropouts You Might Notice Internet connection... Read More