How to process payment extension through My Account

Payment extension is an option that allows customers to adjust their due date within the approved timeframe. This helps avoid late payment fees by arranging the extension in advance—either to prevent failed payment attempts or to allow extra time to prepare for payment. 

Follow the steps below to process a payment extension:

1. Visit spintel.net.au

2. Login to My Account by clicking on Customers and then My Account.

3. From the top of the page, click on Billing and select Request a payment extension

4. Select the date you want to pay the bill and click on Submit.

 

Note: A $2 extension fee may apply, as specified in SpinTel's terms and conditions.

5. For further assistance, you may also call SpinTel Customer Service on 1300 303 375. Available 8:00am to 8:00pm AEDT (weekdays) and 9:00am to 5:00pm AEDT (weekends).