An account holder can change the level of authority from a Basic User to Account Administrator or from Account Administrator to a Basic User.   All Account Moderator’s must be over 18 years old and can: Add new services Transfer ownership... Read More

Any changes you have made to the settings on your modem, including Wi-Fi network name and password will revert to their default when you reset it.   Manage your WiFi settings by tapping the Main WiFi icon on the screen or through online access, see... Read More

Important Note: Updating firmware without fair knowledge on how it works might damage the modem, for safety, you may call Netcomm support or proceed at your own risk.   1. Login to modem Graphic User Interface. Type admin in the username and... Read More

When you reset your modem, any changes you’ve made to its settings, including the Wi-Fi network name and password, will revert to the factory defaults. The default Wi-Fi name (SSID) and password are typically printed on a sticker located on the... Read More

The Account Holder holds the responsibility and capability to manage the list of authorised users associated with the account. This includes the ability to add new users when necessary and to remove existing users if they are no longer connected with... Read More