Find your account number:   1. In the My Account portal The Account number can be seen in My Account.   Forgotten your username or password? Check this article on how to reset.   2. In the Order Confirmation email Soon after you order a new... Read More

SpinTel bills are paid automatically on their due date through direct debit. If you wish to make a manual payment, you will need the following information: Account Number Bill Number Payment Amount Card or Banking Details   How Do You... Read More

A common cause of an unsuccessful mobile phone number transfer is entering incorrect account details during the activation process, meaning they don’t match those registered with your old provider.    Start by contacting your old provider to... Read More

Important: Before starting the activation process, please make sure you have the old SIM card with you. Your old number should still be active to complete the process below:   1. Visit spintel.net.au 2. Select Customers and then SIM Activation.  ... Read More

To manually make a payment or to initiate an advance payment, you can conveniently do so online without needing to access your My Account (just have your account number and bill number ready). Note: SpinTel accepts PayPal for manual payments,... Read More

Once you’ve received your SIM card, simply login to the activation page, enter your My Account credentials and provide your existing provider details to begin the transfer process.   Transferring a Postpaid service We will require your... Read More

Introduction All 1300 numbers are ‘virtual numbers’ in that they get routed to a real number or answering point. When you get a 1300 number, you can choose to route the calls to either your landline or mobile number. Most 1300 numbers... Read More

Maintaining consistent communication is paramount as we navigate changes in our geographical locations and telecom providers. With the change to digital telephone networks, moving numbers becomes easier. Understanding VoIP Number Porting: VoIP number... Read More

An account holder can change the level of authority from a Basic User to Account Administrator or from Account Administrator to a Basic User.   All Account Moderator’s must be over 18 years old and can: Add new services Transfer ownership... Read More

Does SpinTel accept PayPal? Yes, SpinTel accepts PayPal for manual payments, including adding data blocks and other one-time transactions. Exciting news to our valued customers! SpinTel now accepts Pay-in-4 payments using PayPal.   What is Pay in 4?... Read More