Premium number is a 1900 or 1902 number that has a ’tariff’ attached and you will be charged the amount set for this service. These tariffs can be ’timed’ (per minute), or they can be ’fixed’ (per call) We don... Read More

Introduction All 1300 numbers are ‘virtual numbers’ in that they get routed to a real number or answering point. When you get a 1300 number, you can choose to route the calls to either your landline or mobile number. Most 1300 numbers... Read More

Make sure the SIM is the registered SpinTel SIM on your account. Make sure your phone is getting a signal.  Make sure Outgoing/Incoming SMS is not turned off or if you are trying to send SMS to a premium number, please enable it in My Account ... Read More

Managing your mobile service features, such as calls, SMS, or voicemail, is quick and easy through My Account. You can enable or disable specific features to suit your preferences. Important Note: Disabling a mobile service feature will restrict its... Read More

What Is Data Sharing? Data sharing allows multiple mobile services under the same account to access a shared pool of data, instead of each service having its own separate data allowance. This is often used by families or businesses to manage and... Read More

This AUP defines some possible activities that SpinTel may consider to be a breach of the policy.   Mobile plans with unlimited calls or SMS’s must not be used for commercial use if the commercial use includes any of the following activities: ... Read More

NOTE: If your service has been activated just recently, please allow up to 24hrs to stabilize the connection or call us on 1300 303 375 to check your service.   Find out the acceptable speed of your chosen plan through the Key Facts Sheet: NBN... Read More

NOTE: If your service has been activated just recently, please allow up to 24hrs to stabilize the connection or call us on 1300 303 375 to check your service.   Here are the few things we have to check before troubleshooting:   1. Check on our... Read More

These are the settings that you need to set up your Home Phone service using your own modem. The setup on each device varies so some items might not be applicable. If you’re using a SpinTel provided modem you won’t need to configure the... Read More

Make sure the SIM used to the device is the registered SpinTel SIM on your account. ​ Make sure the mobile plan includes calls. If you are trying to call international numbers/premium numbers, you will need to activate this feature requires... Read More