Mobile Services

  What’s a SIM card? SIM stands for Subscriber Identity Module. The SIM is a tiny plastic card with an integrated chip. When you insert it into your device, the SIM card allows the network to identify your device.   What are the different SIM... Read More

SpinTel’s mobile billing cycle starts on the 1st of the month. To align the usage that reflects on your phone, follow the steps below. Note: On the set date, the data count is reset to 0.   For Android Phones 1. Tap on Settings 2. Click on... Read More

1. Make sure the service is still active. What to do if the service has been: Suspended due to non payment: Please process manual payment via website, My Account or SpinTel IVR and update payment details to avoid issue in the future. Reboot the... Read More

To increase/decrease the ring time before an incoming mobile call diverts to voicemail or another number, follow these steps: Change Ring Time (Divert to Another Number) Dial: **61*Number*XX# → Press Call Replace Number with the forwarding number ... Read More

What is Missed Call Service? The ’Missed Call Service’ is an alternative to voicemail that sends you an MMS (multimedia message) with an audio recording of the caller’s message, whenever you’re unable to answer your mobile.  ... Read More

What type of mobile service does SpinTel offer? SpinTel’s mobile service is postpaid. This means you’ll be billed monthly based on your selected plan and any additional usage, with no need to recharge manually.   Are there lock-in... Read More

SpinTel’s mobile plans are powered by Optus and offer high-speed data on your mobile. Learn what’s the available network in your area below.   Checking your coverage Simply visit the SpinTel Website and select Coverage, or you can also... Read More

In this article, we’ll go through what you need to do to transfer your mobile phone number to SpinTel from another carrier.   Before you switch You’ll need to make sure of the following: You must be the account holder with your current... Read More

What Is Data Sharing? Data sharing allows multiple mobile services under the same account to access a shared pool of data, instead of each service having its own separate data allowance. This is often used by families or businesses to manage and... Read More

Usage Warnings and Alerts SpinTel helps you stay on top of your usage by sending timely alerts for shaped and excess data plans throughout your billing cycle.   Usage Notifications If you're on a capped plan, you will receive alerts when your... Read More