Managing your Services

Purchasing Data Blocks If you’ve used up your data allowance before your next billing cycle (which renews on the 1st of each month), you can purchase a data block to keep your service running smoothly. Before making a purchase, we recommend... Read More

Steps on how to change your plan through My Account 1. Visit spintel.net.au 2. Login to My Account by selecting Customers and then My Account. 3.  Select the relevant service on the Dashboard and click on Manage Service 4. Scroll down to Service... Read More

If you’re moving to a new house and want to transfer your NBN service/s, you can either fill in an online relocation form, or call us on 1300 303 375 to get more information or start the process of transferring your services. Please note:... Read More

What is an AVC ID and Why Do You Need It?   The AVC ID (Access Virtual Circuit ID) is a unique identifier for your NBN connection. It’s used to locate and manage your specific service on the NBN network. You may need your AVC ID when you'... Read More

Is there a charge to upgrade or downgrade your plan? Unless otherwise specified in the Critical Information Summary (CIS) you received after you submitted your order, there are no charges to upgrade or downgrade your plan.   My contract is still... Read More

How to activate international calls International calls are normally barred on your mobile phone service as it incurs a corresponding charge per minute of use.   Follow the below steps to enable international calling: 1. Visit spintel.net.au 2.... Read More

1. Visit spintel.net.au 2. Login to My Account by clicking on Customers and then My Account 3. Select the mobile service (from the list on the dashboard if you have more than one) and click on Manage Service. 4. Scroll down to Service Management... Read More

Managing your mobile service features, such as calls, SMS, or voicemail, is quick and easy through My Account. You can enable or disable specific features to suit your preferences. Important Note: Disabling a mobile service feature will restrict its... Read More

Premium number is a 1900 or 1902 number that has a ’tariff’ attached and you will be charged the amount set for this service. These tariffs can be ’timed’ (per minute), or they can be ’fixed’ (per call) We don... Read More

How do I purchase hardware through My Account? 1. On your My Account page, select My Account > Shop   2. Select the hardware you wish to add then click View Cart when you are ready to check out.   3. Enter your email and click Proceed to... Read More