Your SpinTel Order

Introduction If you have recently placed an order with Spintel, you may be wondering how to track its progress. This article will guide you through the process of checking the status of your order, understanding the different order statuses, and... Read More

With the growing availability of Optus 5G across Australia, many customers are asking whether their current SIM-only plan supports 5G or is limited to 4G. Here’s everything you need to know: Q: How do I know if my plan includes access to Optus... Read More

Introduction This article provides detailed information on the estimated timeframes for completing NBN orders. The time required for NBN services to be fully activated depends on several factors, including whether the property is already NBN-ready,... Read More

Introduction As a customer looking to connect to NBN services, it is important to know the service classes and installation timeframes that are available. This article aims to provide a summary of the NBN service classes and its installation time, as... Read More

Introduction NBN offers various service classes for different types of connections. This article provides a list of service classes and estimated installation timeframes to help you identify the type of connection and necessary workloads.   Service... Read More

In rare instances, the nbnâ„¢ network may not be fully accessible at a property. This can hinder the completion of the installation appointment, leading to the order being placed on hold status. This scenario is referred to as a ’network... Read More

When you order a modem, it’s important to stay informed about its delivery so you’re ready to set up your service without delay. In this guide, we’ll cover all the essential details, including how to track your shipment, update your... Read More

Can I cancel my order? If we haven’t started provisioning your service, you can cancel your order without incurring any charges. If you have received a notification that your order is in progress, you may be required to pay a cancellation fee... Read More

Introduction This article provides information on how and when customers can expect to receive their SIM card and how to activate it.   Delivery Process Customers can expect to receive their SIM card via Australia Post. The delivery time frame... Read More

Introduction This article provides information about nbn technician installation appointments. It covers frequently asked questions about the appointment process, rescheduling, charges, and what to expect during and after the appointment.   How will... Read More