1. Visit spintel.net.au 2. Login to My Account by selecting Customers and then My Account.     3. From the top of the page, click on My Account, then select ’Personal Details’   4. Scroll down to Billing address and click Change   ... Read More

Whilst 5G Wireless broadband service requires provisioning in order to work, 4G Wireless Broadband and Mobile Broadband can be used regardless of your location. You can bring it anywhere and will still work as long as the new place is covered by a 4G... Read More

If you’re moving to a new house and want to transfer your NBN service/s, you can either fill in an online relocation form, or call us on 1300 303 375 to get more information or start the process of transferring your services. Please note:... Read More

You can update most of your account details online through My Account, or by contacting one of our friendly representatives. Keeping your details current ensures you receive important notifications and helps keep your account secure.   What personal... Read More

How do I check my usages? If you want to check your usage, you can access this by logging into the My Account section on our website.   What is My Account, and what else can I do there? My Account is SpinTel’s online portal where you can:   ... Read More

Can someone cancel my account/service on my behalf? Only the account holder or an authorised account contact can cancel or make changes to your account. You can authorise another person (e.g. wife, husband, daughter) to manage or cancel your account.... Read More

If you need help with your nbn® service, it’s important to know whether to contact SpinTel or nbn directly. SpinTel can assist with most service-related enquiries, including connection issues, outages, billing questions, appointment scheduling... Read More

NBN is offering an upgrade from FTTN/FTTC to FTTP for faster, more reliable internet in select areas. It involves installing new equipment inside and outside your home, with appointments scheduled with NBN-approved technicians. Click here to learn... Read More

Steps on how to change your plan through My Account 1. Visit spintel.net.au 2. Login to My Account by selecting Customers and then My Account. 3.  Select the relevant service on the Dashboard and click on Manage Service 4. Scroll down to Service... Read More

For Mobile, Capped means once you reach the data allowance amount, we will automatically suspend your data unless you wish to buy data block. ​Uncapped means once you reach the data allowance amount, we will automatically add 1GB data ($10), a... Read More