Frequently Asked Questions (FAQ)

To send a request in relocating your NBN service, see this article. Here are some commonly asked questions when relocating a service.   Is there any charge involved in relocating the service to a new address? For NBN service, a New Development... Read More

Can I rent a modem from SpinTel? Rental modems are offered only for Mobile Broadband and Wireless Home Broadband services.  The rental fees vary by service type: Mobile Broadband (MBB): Netgear AC800S – $10.00 per month 4G Home Wireless... Read More

What payment methods can I use? SpinTel accepts the following payment methods: Credit or debit cards: Visa, Mastercard, and American Express (AMEX). Direct debit: Payments directly from your Australian bank account. Note: All cards must be... Read More

Can someone cancel my account/service on my behalf? Only the account holder or an authorised account contact can cancel or make changes to your account. You can authorise another person (e.g. wife, husband, daughter) to manage or cancel your account.... Read More

What is a Replacement modem?  A replacement modem will be used to determine if the existing modem is faulty. The modem is pre-configured and is plug and play for NBN, WBB and ADSL service. The retail cost of the modem + postage will be added to... Read More

If you need help with your nbn® service, it’s important to know whether to contact SpinTel or nbn directly. SpinTel can assist with most service-related enquiries, including connection issues, outages, billing questions, appointment scheduling... Read More

Do I need a phone line for my NBN to work? Previously with ADSL service, customers need to have a phone line so they can get an internet connection. With NBN, the internet is connected first and getting a phone service is optional.   Can I keep my... Read More

What is BizCare? As each business setup is different, our business customers will receive a priority service, free of charge. After placing your order, someone from our BizCare team will contact you to further discuss your requirements and take you... Read More

Getting unwanted calls? Or do you just simply want to get your number changed? Here are some questions you might have before doing so.   How much does it cost to get a new number? Service Type Fee Phone (Copper Based) $35 Mobile $20 VoIP... Read More

A phone number may still be retrievable if it’s within 6 months from the disconnection date. Phone numbers that have been disconnected for some time may be allocated to another line.   Please call us on 1300 303 375 or click here to initiate... Read More