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 Frequently Asked Questions (FAQ)

How and When to Contact nbnco for Assistance

Contacting nbnâ„¢ FAQs What should I do if my nbnâ„¢ connection box is damaged or missing? If your nbnâ„¢ equipment—such as the connection box (NTD)—is damaged, missing, or not working, and it's affecting your service, please contact... Read More

Cancellation FAQs

Can someone cancel my account/service on my behalf? Only the account holder or an authorised account contact can cancel or make changes to your account. You can authorise another person (e.g. wife, husband, daughter) to manage or cancel your account.... Read More

Phone Number Change FAQs

Getting unwanted calls? Or do you just simply want to get your number changed? Here are some questions you might have before doing so.   How much does it cost to get a new number? Service Type Fee Phone (Copper Based) $35 Mobile $20 VoIP... Read More

Relocation FAQs

To send a request in relocating your NBN service, see this article. Here are some commonly asked questions when relocating a service.   Is there any charge involved in relocating the service to a new address? For NBN service, a New Development... Read More

NBN Phone (VoIP) FAQs

Do I need a phone line for my NBN to work? Previously with ADSL service, customers need to have a phone line so they can get an internet connection. With NBN, the internet is connected first and getting a phone service is optional.   Can I keep my... Read More

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