SpinTel bills are paid automatically on their due date through direct debit. If you wish to make a manual payment, you will need the following information: Account Number Bill Number Payment Amount Card or Banking Details   How Do You... Read More

1. Open Mail, select File and Add Accounts 2. In Add Account, complete the details then click on Continue. • Account Type: POP • Description: Optional • Incoming Mail Server: pop3.spintel.net.au • Username: username (without the @spin.net.au... Read More

For Mobile, Capped means once you reach the data allowance amount, we will automatically suspend your data unless you wish to buy data block. ​Uncapped means once you reach the data allowance amount, we will automatically add 1GB data ($10), a... Read More

How do you know if your DrayTek modem is compatible with nbn? There are 2 different types of ports you need to check whether your modem is compatible with the type of nbn service that you have on your premise. 1. DSL port - often grey in colour, uses... Read More

How to Enable Call forward on your Home Phone: 1. Visit spintel.net.au 2. Login to My Account by selecting Customers and then My Account.   3. Once logged in, the dashboard displays the summary of your services and their usage. Click Manage... Read More

Your phone service allows you to make calls using your nbn internet service just like the old copper lines. Manage your usage and keep your phone features working for your needs.   Checking your Usage 1. Login to My Account.   2. Once logged in,... Read More

SpinTel sends usage warnings to customers on shaped and excess plans throughout their month.   Usage Warnings and Alerts For users on cap plans, we will notify you at 50%, 85% and 100% of your limit. Usage may take up to 48 hours to process,... Read More

For New Customers Upon activation of your service, we will issue your first bill, which will include a pro-rata service charge covering the period from activation until the end of that billing cycle, as well as any applicable hardware or connection... Read More

How do I purchase hardware through My Account? 1. On your My Account page, select My Account > Shop   2. Select the hardware you wish to add then click View Cart when you are ready to check out.   3. Enter your email and click Proceed to... Read More

To pay your bill through My Account, follow these simple steps: 1. Log in to My Account with your username and password at https://www.spintel.net.au/my-account/login 2. Once logged in, navigate to the "Billing" section at the top of the page and... Read More