1. Visit spintel.net.au 2. Login to My Account by selecting Customers and then My Account.     3. From the top of the page, click on My Account, then select ’Personal Details’   4. Scroll down to Billing address and click Change   ... Read More

Whilst 5G Wireless broadband service requires provisioning in order to work, 4G Wireless Broadband and Mobile Broadband can be used regardless of your location. You can bring it anywhere and will still work as long as the new place is covered by a 4G... Read More

If you’re moving to a new house and want to transfer your NBN service/s, you can either fill in an online relocation form, or call us on 1300 303 375 to get more information or start the process of transferring your services. Please note:... Read More

Personal details on the account includes the name, date of birth, billing address, payment details and much more. You may update personal details online or by speaking to one of our friendly representatives.   What are the personal details that can... Read More

It’s relatively common for CAPTCHA to fail to appear due to browser cache or cookies, extensions that block scripts, disabled JavaScript, outdated browsers, or network/VPN restrictions. The steps below walk you from the quickest fixes to deeper... Read More

You can easily manage your voicemail settings through My Account. Just follow these steps: 1. Go to spintel.net.au. 2. Click on Customers, then select My Account and log in.   3. Once logged in, click Manage Service for the home phone service... Read More

If you have requested a specific date for your NBN connection, here’s what you need to know to manage your expectations and ensure a smooth setup: 1. Service Class and Infrastructure The date on which your NBN service is connected depends on... Read More

How do you know if your Tenda modem is compatible with nbn? There are 2 different types of ports you need to check whether your modem is compatible with the type of nbn service that you have on your premise. 1. DSL port - often grey in colour, uses... Read More

How do you know if your Technicolor modem is compatible with nbn? There are 2 different types of ports you need to check whether your modem is compatible with the type of nbn service that you have on your premise. 1. DSL port - often grey in colour,... Read More

How do you know if your Sagemcomm modem is compatible with nbn? There are 2 different types of ports you need to check whether your modem is compatible with the type of nbn service that you have on your premise. 1. DSL port - often grey in colour,... Read More