1. Visit spintel.net.au 2. Login to My Account by clicking Customers and then My Account on the top right. 3. Once logged in, go to Billing and scroll down to Bill history. There, you will see your list of bills and the amount due per month. You can... Read More
Early Termination Fees An early termination fee may apply if you cancel a SpinTel service before your contract end date. You can check the Critical Information Summary (CIS) for your plan to see what early termination fee applies.  Month-to-Month... Read More
Understanding Your First Bill & Pro-Rata Charges When your service is first activated, your initial bill will include a pro-rata charge to align your billing with our standard billing cycle. This means you'll only be charged for the portion... Read More
You can update most of your account details online through My Account, or by contacting one of our friendly representatives. Keeping your details current ensures you receive important notifications and helps keep your account secure. Â What personal... Read More
What is the Annual Mobile Number Levy? The Annual Mobile Number Levy is a government-mandated fee applied to mobile services in Australia. It is set by the Australian Communications and Media Authority (ACMA) to help cover the cost of administering... Read More
Leaving Australia? If you're moving overseas, we recommend cancelling your service at your old address when it's most convenient for you to avoid charges for unused service. You can cancel anytime by logging in to My Account, then clicking... Read More
Not Sure When Your Billing Cycle Starts? You can easily check your billing cycle using either of the following methods: Option 1: Via My Account Log in to your My Account portal Navigate to the Billing section and scroll down to Bill History ... Read More
If your bill is higher than expected, there are several common reasons why this may have happened. Below are the key factors that could lead to an increased bill amount. Common Reasons for a Higher Bill 1. Pro-rata Charges If this is your first bill... Read More
The bill will be sent either on the 7th or the 21st depending on when the billing cycle falls for the account and will be deducted from the nominated bank account or credit card 7 days from the receipt of the invoice. Â Below are the steps on how to... Read More
Here’s a rundown of typical enquiries about paying a bill, along with our responses: Do I still have to call every month to pay my bill? No, the amount owed will automatically be debited from your nominated account or card on its due date. I... Read More
