My Account

Steps on how to change your plan through My Account 1. Visit spintel.net.au 2. Login to My Account by selecting Customers and then My Account. 3.  Select the relevant service on the Dashboard and click on Manage Service 4. Scroll down to Service... Read More

If you’re moving to a new house and want to transfer your NBN service/s, you can either fill in an online relocation form, or call us on 1300 303 375 to get more information or start the process of transferring your services. Please note:... Read More

1. Visit spintel.net.au 2. Login to My Account by selecting Customers and then My Account. 3. On the dashboard, click Manage service on the Mobile service you want to add a Data Block. 4. Scroll down to Service Management, then select Purchase a... Read More

Is there a charge to upgrade or downgrade your plan? Unless otherwise specified in the Critical Information Summary (CIS) you received after you submitted your order, there are no charges to upgrade or downgrade your plan.   My contract is still... Read More

Forgotten your username or password? You can easily retrieve them.  Visit spintel.net.au Click on My Account on the top right. Click on either Username or Password  Retrieve username You can also access the direct link to retrieve your... Read More

SpinTel bills are paid automatically on their due date through direct debit. If you wish to make a manual payment, you will need the following information: Account Number Bill Number Payment Amount Card or Banking Details How Do You Find Your Bill... Read More

1. Visit spintel.net.au 2. Login to webmail by selecting Customers and then Webmail. 3. Enter your username and password then click on Login.  Important: When entering your Username, only include the part before the “@” symbol. Do not include... Read More

Note: Your My Account password is also your Webmail password. So, any changes to your My Account username/password will be reflected in your Webmail credentials. A guide on how to reset password for webmail access 1. Visit spintel.net.au 2. Select... Read More

1. Visit spintel.net.au 2. Login to My Account by clicking on Customers and then My Account. 3. From the top of the page, click on Billing and select Request a payment extension 4. Enter the date you want to pay the bill and click on Submit.  ... Read More

How to activate international calls International calls are normally barred on your mobile phone service as it incurs a corresponding charge per minute of use.   Follow the below steps to enable international calling: 1. Visit spintel.net.au 2.... Read More