Forgotten your username or password? You can easily retrieve them. Visit spintel.net.au Click on My Account on the top right. Click on either Username or Password Retrieve username You can also access the direct link to retrieve... Read More
To send a request in relocating your service, see this article. Here are some commonly asked questions when relocating a service. Is there any charge involved in relocating the service to a new address? For NBN service, a New Development Charge of... Read More
When you sign up with SpinTel, you’ll receive an email to activate your online account via My Account, our self-service portal. This email contains a unique activation link, which is valid for 7 days. If you don’t use the link within this... Read More
The Account Holder holds the responsibility and capability to manage the list of authorised users associated with the account. This includes the ability to add new users when necessary and to remove existing users if they are no longer connected with... Read More
Managing your mobile service features, such as calls, SMS, or voicemail, is quick and easy through My Account. You can enable or disable specific features to suit your preferences. Important Note: Disabling a mobile service feature will restrict its... Read More
Safe and quick: bill payments have never been easier. Keep an eye on your allocated monthly data by tracking your service usage. Need more time to pay your bill? Easily request a payment extension. Chewed through your monthly data allowance... Read More
Before you proceed with cancellation, we’d like to highlight a few alternatives that may suit your needs: Transfer account ownership: If someone else will be using the service, you can transfer the account to their name without needing to... Read More
In this article, we’ll go through what you need to do to transfer your mobile phone number to SpinTel from another carrier. Before you switch You’ll need to make sure of the following: You must be the account holder with your current... Read More
An account holder can change the level of authority from a Basic User to Account Administrator or from Account Administrator to a Basic User. All Account Moderator’s must be over 18 years old and can: Add new services Transfer ownership... Read More
We're happy to announce the first release of our mobile app. In our app, you can: Monitor your current service usage Receive important alerts about your account or services Quickly access the full features of My Account Chat online... Read More
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