How do I purchase hardware through My Account? To purchase hardware such as modems, mesh units, or IP phones and add them to your existing account, you can place an order through My Account by following the steps below. 1. On your My Account page,... Read More

Are you on a high-speed or Gigabit plan but not getting the speeds you expected? Here’s how to check if your devices and equipment support higher speeds — whether you’re using a wired or Wi-Fi connection.   A. Wired (LAN)... Read More

Costs vary from service to service. Finding any upfront costs is as simple as selecting the service plan and the hardware you want to order, and looking at the plan summary:     For NBN, a New Development Charge may apply. We will ask you to... Read More

How do I check my usages? If you want to check your usage, you can access this by logging into the My Account section on our website.   What is My Account, and what else can I do there? My Account is SpinTel’s online portal where you can:   ... Read More

Introduction The TP-Link VB433v is a high-performance BE7200 Dual-Band Wi-Fi 7 VDSL Modem Router designed for homes and businesses requiring fast, reliable internet connectivity. Combining an advanced VDSL modem, Wi-Fi 7 technology, VoIP support, and... Read More

Hardware Overview Cisco ATA 186—Rear View   Cisco ATA 188—Rear View   The following instructions apply to version 3.2.00 (041111A) of the Cisco ATA SIP software. If you are using a different version, some settings and menus may vary.... Read More

How do you know if your TP-Link modem is compatible with nbn? There are 2 different types of ports you need to check whether your modem is compatible with the type of nbn service that you have on your premise. 1. DSL port - often grey in colour, uses... Read More

What is a Replacement modem?  A replacement modem will be used to determine if the existing modem is faulty. The modem is pre-configured and is plug and play for NBN, WBB and ADSL service. The retail cost of the modem + postage will be added to... Read More

Slow speed If you’re connecting your modem for the first time, you may experience poor speeds within the first 24 hours while the firmware is updating. If you’re still experiencing poor speeds after 24 hours, despite the 5G signal being... Read More

The router label on the bottom panel of the router (sometimes at the back of the router) lists the following information MAC Address Serial Number Gateway login details (IP address, username & password) Make/model WiFi network name ... Read More