1. Visit spintel.net.au 2. Login to My Account by selecting Customers and then My Account. 3. Click on Billing from the top of the page and click on Update payment method   4. Select your new Payment Method.​   5. Enter the required... Read More

SpinTel may charge a late payment fee or dishonour/decline fee as agreed and outlined in our terms and conditions. ​ How much is the dishonour/decline fee and when is it charged? A dishonour/decline fee of $15 is incurred when the payment has been... Read More

Personal details on the account includes the name, date of birth, billing address, payment details and much more. You may update personal details online or by speaking to one of our friendly representatives.   What are the personal details that can... Read More

1. Make sure the service is still  active.   What to do if service has been: Suspended due to non payment: Please process manual payment via website, My Account or SpinTel IVR and update payment details to avoid issue in the future. Reboot the... Read More

An account holder can change the level of authority from a Basic User to Account Administrator or from Account Administrator to a Basic User.   All Account Moderator’s must be over 18 years old and can: Add new services Transfer ownership... Read More

Does SpinTel charge a processing fee? Yes, SpinTel does charge a processing fee for most transactions, which varies depending on the payment method. Why does SpinTel charge a processing fee? This fee is necessary to cover the credit card surcharge... Read More

Here’s a rundown of typical enquiries about paying a bill, along with our responses: Do I still have to call every month to pay my bill? No, the amount owed will automatically be debited from your nominated account or card on its due date. I... Read More

To manually make a payment or to initiate an advance payment, you can conveniently do so online without needing to access your My Account (just have your account number and bill number ready). Note: SpinTel accepts PayPal for manual payments,... Read More

To pay your bill through My Account, follow these simple steps: 1. Log in to My Account with your username and password at https://www.spintel.net.au/my-account/login 2. Once logged in, navigate to the "Billing" section at the top of the page and... Read More

Does SpinTel accept PayPal? Yes, SpinTel accepts PayPal for manual payments, including adding data blocks and other one-time transactions. Exciting news to our valued customers! SpinTel now accepts Pay-in-4 payments using PayPal.   What is Pay in 4?... Read More