For Mobile, Capped means once you reach the data allowance amount, we will automatically suspend your data unless you wish to buy data block. ​Uncapped means once you reach the data allowance amount, we will automatically add 1GB data ($10), a... Read More

Porting your phone number to a new service provider can be a smooth process, but you might wonder how to confirm that everything has gone through correctly. If you’ve recently ported your number to Spintel and want to verify that the porting... Read More

To send a request in relocating your service, see this article. Here are some commonly asked questions when relocating a service.   Is there any charge involved in relocating the service to a new address? For NBN service, a New Development Charge of... Read More

If you’re moving to a new house and want to transfer your NBN service/s, you can either fill in an online relocation form, or call us on 1300 303 375 to get more information or start the process of transferring your services. To submit the... Read More

Changing service ownership is done in two parts by the existing owner and the new owner. Here are the necessary steps required from each party in the service ownership transfer process. Note: A $29 change of ownership fee will apply for this request.... Read More

Introduction This article provides a step-by-step guide on how to add a mobile service to an existing account. By following these simple steps, customers can easily add a mobile service to their existing account without any hassle.   How to Add a... Read More

Joining SpinTel is a straightforward process, and you have several options to choose from: Ordering Online: Visit our website and follow the simple steps to sign up for our services. Chatting with Us: Click on the chat icon in the lower right corner... Read More

Whilst 5G Wireless broadband service requires provisioning in order to work, 4G Wireless Broadband and Mobile Broadband can be used regardless of your location. You can bring it anywhere and will still work as long as the new place is covered by a 4G... Read More

NOTE: If your service has been activated just recently, please allow up to 24hrs to stabilize the connection or call us on 1300 303 375 to check your service.   Find out the acceptable speed of your chosen plan through the Key Facts Sheet: NBN... Read More

We're happy to announce the first release of our mobile app.   In our app, you can: Monitor your current service usage Receive important alerts about your account or services Quickly access the full features of My Account Chat online... Read More