Understanding Mobile Data Usage

Your mobile plan includes a monthly data allowance that refreshes at the start of each billing cycle. You can monitor your usage through My Account to help avoid unexpected charges and ensure your plan meets your needs.

Important: Your billing cycle determines when your monthly inclusions reset. At the beginning of each billing cycle, your included data, calls, and SMS allowances are refreshed.

For example, if your plan includes 10GB of data, you will begin using that allowance from the first day of your billing cycle. Any unused data does not roll over to the next billing cycle unless otherwise specified by your plan.

​How to Check Your Data Usage in My Account

1. Access and log in to your My Account portal.

 

2.  On the Dashboard, you'll see a summary of your services and their current usage.

Click Manage Service to expand the details of the service you wish to review.

The service details page displays:

• Plan name and monthly price
• Service address
• Current plan information
• Usage summary for the selected billing period

You can also select a different month to review historical usage.

 

Daily Usage Breakdown

Below the usage summary, click Show detailed data usage to view the daily breakdown of your data usage by date.

Note: Daily usage records may be delayed by up to 48 hours while usage data is processed and updated. Because of this, there may be differences between the usage summary and the daily breakdown.

If the delay exceeds 48 hours or you notice significant discrepancies, please contact us for further investigation.

 

Understanding Capped and Uncapped Mobile Plans

Capped Data Plans

With a capped mobile plan, once you have used all of your included data allowance, your mobile data service will be automatically suspended.

To continue using mobile data, you will need to purchase a data block.

Uncapped Data Plans

With an uncapped mobile plan, once you have used all of your included data allowance, an additional 1GB data block will automatically be added for $10.

Additional data blocks will continue to be added automatically, up to a maximum of 10GB per billing cycle.

If you regularly exceed your included data allowance, you may wish to consider changing to a plan with a higher data inclusion that better suits your usage needs.