My Account

The Account Holder holds the responsibility and capability to manage the list of authorised users associated with the account. This includes the ability to add new users when necessary and to remove existing users if they are no longer connected with... Read More

Managing your mobile service features, such as calls, SMS, or voicemail, is quick and easy through My Account. You can enable or disable specific features to suit your preferences. Important Note: Disabling a mobile service feature will restrict its... Read More

Note: Your My Account password is also your Webmail password. So, any changes to your My Account username/password will be reflected in your Webmail credentials. A guide on how to reset password for webmail access 1. Visit spintel.net.au 2. Click My... Read More

1. Visit spintel.net.au 2. Click My Account and log in with your username and password. 3. Click on Billing from the top of the page and click on Update payment method   4. Select your new Payment Method.​   5. At this point, a captcha should... Read More

1. Visit spintel.net.au 2. Click My Account and log in with your username and password. 3. Select the mobile service (from the list on the dashboard if you have more than one) and click on Manage Service. 4. Scroll down to Service Management and... Read More

How do I purchase hardware through My Account? To purchase hardware such as modems, mesh units, or IP phones and add them to your existing account, you can place an order through My Account by following the steps below. 1. On your My Account page,... Read More

Payment extension is an option that allows customers to adjust their due date within the approved timeframe. This helps avoid late payment fees by arranging the extension in advance—either to prevent failed payment attempts or to allow extra... Read More

International call rates vary by destination and may incur significant charges. Check the CIS to confirm whether your mobile plan includes international call credit.   Follow the steps below to enable international calling: 1. Visit spintel.net.au 2... Read More

We're happy to announce the first release of our mobile app. In our app, you can: Monitor your current service usage Receive important alerts about your account or services Quickly access the full features of My Account Chat online with... Read More

Having trouble accessing the SpinTel app? Whether you’re experiencing log-in issues, app crashes, or connectivity problems, it can be frustrating. Fortunately, many of these problems can be resolved with some simple troubleshooting steps. In... Read More