What Is Data Sharing? Data sharing allows multiple mobile services under the same account to access a shared pool of data, instead of each service having its own separate data allowance. This is often used by families or businesses to manage and... Read More

If you’ve just signed up with SpinTel NBN and are using an Eero modem router, the good news is that SpinTel supports Dynamic IP (DHCP), which makes setup straightforward. To set up your eero router, you will need to: Download the eero app for... Read More

At SpinTel, we understand that some customers may already have their own 4G or 5G modem and would prefer to use it when signing up for our wireless or mobile broadband services. If you're wondering whether your existing modem can be used with... Read More

Porting your phone number to a new service provider can be a smooth process, but you might wonder how to confirm that everything has gone through correctly. If you’ve recently ported your number to Spintel and want to verify that the porting... Read More

SpinTel’s My Account portal provides a range of diagnostic tools that allow customers to check their internet connection and perform self-service tests. These features help identify and resolve connectivity issues without the need to contact... Read More

This guide is for customers using FTTN (Fibre to the Node) or FTTB (Fibre to the Building) NBN services. It covers common dropout symptoms, likely causes, and step-by-step instructions to help you quickly restore your connection.   Dropouts You... Read More

This guide is for customers using Fixed Wireless (FW) NBN services. It covers common dropout symptoms, likely causes, and step-by-step instructions to help you quickly restore your connection.   Dropouts You Might Notice Internet disconnects... Read More

This guide is for customers using FTTC (Fibre to the Curb) NBN services. It covers common dropout symptoms, likely causes, and step-by-step instructions to help you quickly restore your connection.   Dropouts You Might Notice Internet disconnects... Read More

This guide is for customers using HFC (Hybrid Fibre Coaxial) NBN services. It explains common dropout symptoms, likely causes, and step-by-step instructions to help restore your connection quickly.   Dropouts You Might Notice Internet connection... Read More

This guide is for customers using FTTP (Fibre to the Premises) NBN services. It explains common dropout symptoms, likely causes, and step-by-step instructions to help restore your connection quickly.   Dropouts You Might Notice Frequent or sudden... Read More