The Account Holder holds the responsibility and capability to manage the list of authorised users associated with the account. This includes the ability to add new users when necessary and to remove existing users if they are no longer connected with... Read More

Pre-Port Verification (PPV) Process Pre-Port Verification (PPV) is an industry-wide authentication process designed to protect customers and reduce the risk of fraud. It ensures that the person requesting a mobile number transfer has legitimate... Read More

What is Two-Factor Authentication (2FA)? Two-Factor Authentication (2FA) is an extra layer of security that helps protect your account. It requires two steps to verify your identity: Something you know (your password) Something you have (a code sent... Read More

What is a Pre-Authorisation Charge? A pre-authorisation charge is a temporary hold placed on a customer’s credit or debit card to verify that the card is valid and has sufficient funds or credit available. Unlike a typical charge that... Read More

What are the differences between a SIM PIN and a Device PIN? A SIM PIN protects the SIM card from unauthorised use, requiring entry when the device is powered on or the SIM is used in another device and can be reset with a PUK code from the carrier.... Read More

Can someone cancel my account/service on my behalf? Only the account holder or an authorised account contact can cancel or make changes to your account. You can authorise another person (e.g. wife, husband, daughter) to manage or cancel your account.... Read More

The PIN protects your SIM from unauthorised use if your router should get stolen. If use of PIN is turned on, it needs to be keyed in when you turn on your modem.   To activate/deactivate this feature, you just need to follow the below steps. With... Read More

In this article, we’ll go through what you need to do to transfer your mobile phone number to SpinTel from another carrier.   Before you switch You’ll need to make sure of the following: You must be the account holder with your current... Read More

Safe and quick: bill payments have never been easier. Keep an eye on your allocated monthly data by tracking your service usage. Need more time to pay your bill? Easily request a payment extension.  Chewed through your monthly data allowance... Read More

You can update most of your account details online through My Account, or by contacting one of our friendly representatives. Keeping your details current ensures you receive important notifications and helps keep your account secure.   What personal... Read More