We're happy to announce the first release of our mobile app.   In our app, you can: Monitor your current service usage Receive important alerts about your account or services Quickly access the full features of My Account Chat online... Read More

When you order a modem, it’s important to stay informed about its delivery so you’re ready to set up your service without delay. In this guide, we’ll cover all the essential details, including how to track your shipment, update your... Read More

Porting your phone number to a new service provider can be a smooth process, but you might wonder how to confirm that everything has gone through correctly. If you’ve recently ported your number to Spintel and want to verify that the porting... Read More

What is NBN HFC Service? Hybrid Fibre Coaxial (HFC) is a type of nbn™ technology. This is basically the same technology that is used to deliver cable TV subscriptions, such as Foxtel.   First time using an HFC connection? You may need to contact... Read More

Introduction This article provides information on how and when customers can expect to receive their SIM card and how to activate it.   Delivery Process Customers can expect to receive their SIM card via Australia Post. The delivery time frame... Read More

Can I keep the same number? Yes, you can definitely keep the same number! Just let us know the details of your existing number when activating. Click here to check number transfer requirements and process the activation online by following the... Read More

Windows Live Mail 2011 core features: Easy to organize multiple email accounts and emails. Group conversations from the same subject. Send tons of high-quality pictures easily and fast, because of the integration with SkyDrive. Search is... Read More

There may be times when you don’t need to use your service, like when you’re going on vacation or if you’ve lost your mobile phone. In these cases, you can request a temporary suspension or restriction to prevent unwanted usage.  ... Read More

Can I Get a Discount for Bundling NBN with My Mobile Plan? Yes—depending on your situation, a bundle discount may apply! If you’re planning to order a new NBN service along with a new mobile plan, there’s no need to contact us&mdash... Read More

If you have requested a specific date for your NBN connection, here’s what you need to know to manage your expectations and ensure a smooth setup: 1. Service Class and Infrastructure The date on which your NBN service is connected depends on... Read More