In this article you will learn: What is a SIM card? What are the different SIM card sizes? SIM Card Size ChartDefinition of each size: Mini/Standard Micro Nano How do I know what SIM card size I need?   What’s a SIM card?... Read More

It’s relatively common for CAPTCHA to fail to appear due to browser cache or cookies, extensions that block scripts, disabled JavaScript, outdated browsers, or network/VPN restrictions. The steps below walk you from the quickest fixes to deeper... Read More

What is Two-Factor Authentication (2FA)? Two-Factor Authentication (2FA) is an extra layer of security that helps protect your account. It requires two steps to verify your identity: Something you know (your password) Something you have (a code sent... Read More

Note: Windows Mail is no longer supported by Microsoft, hence it is best to use the newer applications. Open Windows Mail and select Tools, then click on Accounts. 2. Click on Add. 3. Choose E-mail Account and click on Next. 4. Enter your... Read More

1. In Microsoft Outlook select Tools and click on E-mail Accounts. 2. Select Add a new e-mail account and click on Next. 3. Select POP3 and then click on Next. 4. Enter the following information: • Your name: Enter the name the way you want it... Read More

1. In Microsoft Outlook select Tools and click on Account Settings. 2. Select New. 3. Make sure Microsoft Exchange, POP3, IMAP or HTTP is selected and click on Next. 4. Place a tick in the box next to Manually configure server settings or... Read More

Before you proceed, please check on our network status page for any outage reported in your area. Note: For new customers, you need to activate the SIM card online first by visiting our activation page before you can use the service.   Choose the... Read More

Follow these steps to test the speed of your Internet connection. For the most accurate results, an ethernet-connected device is recommended.​During the speed test, please avoid the following as they may affect your test results:a. Using the... Read More

NOTE: If your service has been activated just recently, please allow up to 24hrs to stabilize the connection or call us on 1300 303 375 to check your service.   Find out the acceptable speed of your chosen plan through the Key Facts Sheet: NBN... Read More

NOTE: If your service has been activated just recently, please allow up to 24hrs to stabilize the connection or call us on 1300 303 375 to check your service.   Here are the few things we have to check before troubleshooting:   1. Check on our... Read More