Make sure the SIM used to the device is the registered SpinTel SIM on your account. ​ Make sure the mobile plan includes calls. If you are trying to call international numbers/premium numbers, you will need to activate this feature requires... Read More

Troubleshooting WiFi Network for No Connection 1. Check WiFi on Your Device: Ensure that WiFi is enabled on your device. Some laptops have a switch or button to toggle WiFi on or off. For smartphones and tablets, this switch is located in the â€... Read More

Explore our detailed guide on common eSIM installation errors and issues, complete with effective solutions to resolve them. Explore the details below. QR Code not showing If the QR code isn’t visible or doesn’t download... Read More

Make sure service has a signal bar. If not, please click here to rectify the issue. Check if mobile data is restricted. An email and sms will be sent to you advising you have consumed your data for the month. You will need to add data block for... Read More

Make sure the SIM is the registered SpinTel SIM on your account. Make sure your phone is getting a signal.  Make sure Outgoing/Incoming SMS is not turned off or if you are trying to send SMS to a premium number, please enable it in My Account ... Read More

This guide is for customers using Fixed Wireless (FW) NBN services. It covers common dropout symptoms, likely causes, and step-by-step instructions to help you quickly restore your connection.   Dropouts You Might Notice Internet disconnects... Read More

This guide is for customers using HFC (Hybrid Fibre Coaxial) NBN services. It explains common dropout symptoms, likely causes, and step-by-step instructions to help restore your connection quickly.   Dropouts You Might Notice Internet connection... Read More

NOTE: If your service has been activated just recently, please allow up to 24hrs to stabilize the connection or call us on 1300 303 375 to check your service.   Find out the acceptable speed of your chosen plan through the Key Facts Sheet: NBN... Read More

All types of nbnâ„¢ broadband access network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbnâ„¢ Fibre to the Node (FTTN) connection is utilised where the existing copper phone and... Read More

FAQs About Bridge Taps What is a Bridge Tap? A bridge tap, also called "star wiring," is a point where a single cable splits into multiple branches to connect additional sockets. This setup enables more locations in your home for plugging in phones... Read More