How to Enable or Disable Voicemail for Your Mobile Service

Mobile voicemail allows callers to leave a voice message when you are unable to answer a call. To retrieve your voicemail messages, dial 321 from your mobile phone and follow the voice prompts.

To activate the voicemail service, follow the steps below.

How to Enable or Disable Voicemail for Your Mobile Service

1. Visit spintel.net.au

2. Click Customers and select My Account to log in to your online account.

 

3. Once logged in, click Manage Service for the mobile service you want to update.

 

4. Scroll down to Service Management and click Change Service settings

 

5.  Use the toggle switch to turn Voicemail ON (to activate) or OFF (to deactivate).

 

6. Scroll down and click Update Settings to save your changes.

 

Voicemail Storage Capacity and Retention

All voicemail boxes, excluding the Missed Call Service, have the following storage capacity and message retention limits:

• Maximum message capacity: 40 messages
• Maximum message length: 3–300 seconds per message
• Unplayed messages: Automatically deleted after 28 days
• Played messages: Automatically deleted after 10 days

• Saved messages: Automatically deleted after 10 days

Note: Mobile voicemail service can also be personalised by dialing 321 from the handset. If you are trying to extend ring time before call diverts to voicemail, click here for the steps.