SpinTel sends usage warnings to customers on shaped and excess plans throughout their month.   Usage Warnings and Alerts For users on cap plans, we will notify you at 50%, 85% and 100% of your limit. Usage may take up to 48 hours to process,... Read More

Data usage is how much data your phone uploads or downloads using mobile data. If you are on a Noncapped data plan and you wanted to keep control of how much you want to spend every month, here’s how:   For Android Phones 1. Head into your... Read More

Prior to making use of the service, new customers are required to activate their SIM card online through either our activation page or by scanning the QR code provided at the bottom of the letter we dispatched. Check out the video below on how to set... Read More

Before using the service, new customers need to activate their SIM card online. This can be done through our activation page or by scanning the QR code at the bottom of the letter we sent. Watch the video below for a step-by-step guide on setting up... Read More

In today’s connected world, mobile hotspots are incredibly useful, allowing you to share your mobile data connection with other devices. Whether you need to connect your laptop, tablet, or a friend’s phone to the internet, turning your... Read More

Whilst using your own SIM when traveling abroad can be useful, it can be expensive as well. Before you activate, here are some of our tips and alternatives to get you connected with your family and friends whilst abroad. What You Need To... Read More

Introduction All 1300 numbers are ‘virtual numbers’ in that they get routed to a real number or answering point. When you get a 1300 number, you can choose to route the calls to either your landline or mobile number. Most 1300 numbers... Read More

What is a Replacement modem?  A replacement modem will be used to determine if the existing modem is faulty. The modem is pre-configured and is plug and play for NBN, WBB and ADSL service. The retail cost of the modem + postage will be added to... Read More

This AUP defines some possible activities that SpinTel may consider to be a breach of the policy.   Mobile plans with unlimited calls or SMS’s must not be used for commercial use if the commercial use includes any of the following activities: ... Read More

Before you proceed, please check on our network status page for any outage reported in your area. Note: For new customers, you need to activate the SIM card online first by visiting our activation page before you can use the service.   Choose the... Read More