In this article you will learn: What is a SIM card? What are the different SIM card sizes? SIM Card Size ChartDefinition of each size: Mini/Standard Micro Nano How do I know what SIM card size I need?   What’s a SIM card?... Read More

If your bill is higher than expected, there are several common reasons why this may have happened. Below are the key factors that could lead to an increased bill amount. Common Reasons for a Higher Bill 1. Pro-rata Charges If this is your first bill... Read More

Overview: Recent updates to the Nokia Fastmile 5G Gateway 3.2 have disabled the signal indicators, affecting users’ ability to view signal strength directly on the device. This guide provides instructions to verify signal strength via the modem... Read More

Introduction If you’re a SpinTel customer looking for your NBN login and password, there’s good news—you no longer need them! SpinTel has transitioned to a more efficient connection method called IPoE (IP over Ethernet), which does... Read More

This guide will walk you through running a ping test and traceroute using PingPlotter 5 Free, a third-party application available on Windows, macOS, and iOS. If you’re using an Android device, you’ll need to run these tests on a desktop... Read More

Nowadays, people rely on home WiFi, especially with the increasing presence of smart devices in homes. Mesh routers provide whole-home coverage by combining multiple routers into one network. However, a major limitation of traditional mesh networks... Read More

Whilst using your own SIM when traveling abroad can be useful, it can be expensive as well. Before you activate, here are some of our tips and alternatives to get you connected with your family and friends whilst abroad. What You Need To... Read More

Introduction All 1300 numbers are ‘virtual numbers’ in that they get routed to a real number or answering point. When you get a 1300 number, you can choose to route the calls to either your landline or mobile number. Most 1300 numbers... Read More

Symptoms Hearing any of the following while making a call: buzzing, crackling, static, screeching, or popping. You may hear line noise when lifting the phone handset, even if not on a call. While on a call, voices may be distorted or... Read More

What is a Replacement modem?  A replacement modem will be used to determine if the existing modem is faulty. The modem is pre-configured and is plug and play for NBN, WBB and ADSL service. The retail cost of the modem + postage will be added to... Read More