In this article you will learn: What is a SIM card? What are the different SIM card sizes? SIM Card Size ChartDefinition of each size: Mini/Standard Micro Nano How do I know what SIM card size I need?   What’s a SIM card?... Read More

Does my mobile plan include 3-way or conference calling? Currently, 3-way (conference) calling is not included in our mobile plans. This means you won’t be able to merge multiple calls together to speak with two or more people at the same time... Read More

Are you on a high-speed or Gigabit plan but not getting the speeds you expected? Here’s how to check if your devices and equipment support higher speeds — whether you’re using a wired or Wi-Fi connection.   A. Wired (LAN)... Read More

Some Internet Service Providers (ISPs) “lock” the VoIP features of their supplied modems. This means you can’t directly change the VoIP settings inside the modem’s interface. Good news: You can still enjoy VoIP calls by connecting... Read More

If your bill is higher than expected, there are several common reasons why this may have happened. Below are the key factors that could lead to an increased bill amount. Common Reasons for a Higher Bill 1. Pro-rata Charges If this is your first bill... Read More

Overview: Recent updates to the Nokia Fastmile 5G Gateway 3.2 have disabled the signal indicators, affecting users’ ability to view signal strength directly on the device. This guide provides instructions to verify signal strength via the modem... Read More

Introduction If you’re a SpinTel customer looking for your NBN username and password, there’s good news—you no longer need them! SpinTel has transitioned to a more efficient connection method called IPoE (IP over Ethernet), which... Read More

This guide will walk you through running a ping test and traceroute using PingPlotter 5 Free, a third-party application available on Windows, macOS, and iOS. If you’re using an Android device, you’ll need to run these tests on a desktop... Read More

Nowadays, people rely on home WiFi, especially with the increasing presence of smart devices in homes. Mesh routers provide whole-home coverage by combining multiple routers into one network. However, a major limitation of traditional mesh networks... Read More

Whilst using your own SIM when traveling abroad can be useful, it can be expensive as well. Before you activate, here are some of our tips and alternatives to get you connected with your family and friends whilst abroad. What is International... Read More