Usage Warnings
Estimated Reading Time: 2 MinutesUsage Warnings and Alerts
SpinTel helps you stay on top of your usage by sending timely alerts for shaped and excess data plans throughout your billing cycle.
Usage Notifications
If you're on a capped plan, you will receive alerts when your usage reaches 50%, 85%, and 100%
These notifications are designed to help you manage your data and avoid unexpected charges. Please refer to this guide to enable/disable usage notifications.
⚠️ Please note: Usage data may take up to 48 hours to update, though most updates occur within one hour.
For mobile and international roaming, usage may take longer to reflect due to delays in reporting from overseas networks.
Viewing Your Usage in My Account
You can check your usage at any time by logging into My Account. Detailed usage information is updated regularly, but may take up to 48 hours to fully reflect recent activity.
Understanding Pro-Rata Usage
If you start your plan partway through the month, your charges and inclusions will be adjusted on a pro-rata basis, meaning you’ll only pay for—and receive—what you use.
Example:
If you sign up for a $40/month plan with 10GB on June 15, you will receive:
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5GB of data to use between June 15–30
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A $20 charge (half of the full monthly cost)
Your full plan inclusions and charges will begin on the first day of the following month.
Excess Usage Charges
Going over your plan allowance can result in additional charges, which can be costly depending on your specific plan.
If you are on a capped data plan, your data will be automatically suspended once you reach your allowance unless you choose to purchase a data block.
For an uncapped plan, once you reach your data allowance, we will automatically add 1GB of data for $10 per block, up to a maximum of 10GB per billing cycle.
As plan allowances and rates vary across products, we recommend reviewing your Critical Information Summary (CIS) in your order confirmation email to understand any potential charges if you exceed your included limits. You may also contact us if you have any questions.
