Have signal bars but cannot make/receive calls?

1. Make sure the SIM used to the device is the registered SpinTel SIM on your account. 
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2. Make sure the mobile plan includes calls. If you are trying to call international numbers/premium numbers, you will need to activate this feature requires activation as it’s disabled by default.
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3. Visit the SpinTel website to confirm any outages that may affect the service.

--If there is an outage, please contact our technical support team via chat or our faults team on 1300 303 375 to monitor the service and give you updates.
--If the address shows coverage, please proceed to the next step.
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4. Make sure there is no activated feature that is restricting your ability to make/receive calls. These may include phone numbers being blocked from the mobile phone, call forward, etc.
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5.  Reboot phone handset.
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6. Try SIM in another compatible phone handset to rule out handset/phone device issues.
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7. No luck? Please contact our technical support team via chat or on 1300 303 375
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