SIM Cards and Activations

Looking to switch from a physical SIM to an eSIM or get a new phone? You can easily request a SIM replacement through My Account. Follow these steps to order your new SIM: Log in to My Account with your username and password at https://www.spintel... Read More

If a mobile service is being used by someone under 18 years of age, the service must be registered under an adult account holder (18 years or older). This ensures the service can be activated, managed, and supported in accordance with our account... Read More

You can bring your existing mobile number from another provider to a SpinTel service. This process is known as porting, and it allows you to keep your current number when switching providers. Information Required to Transfer Your Number To proceed... Read More

Pre-Port Verification (PPV) Process Pre-Port Verification (PPV) is an industry-wide authentication process designed to protect customers and reduce the risk of fraud. It ensures that the person requesting a mobile number transfer has legitimate... Read More

  What’s a SIM card? SIM stands for Subscriber Identity Module. The SIM is a tiny plastic card with an integrated chip. When you insert it into your device, the SIM card allows the network to identify your device.   What are the different SIM... Read More

Explore our detailed guide on common eSIM installation errors and issues, complete with effective solutions to resolve them. Explore the details below. QR Code not working In rare cases, QR code might not scan even after using a different... Read More

THINGS TO CHECK Internet Connection (Wi-Fi or mobile data) Compatible Device For iPhone 14 models designed exclusively for eSIM use, activation can be performed without a Wi-Fi network) Activated mobile plan for your eSIM Updated iOS... Read More

Important: Before Activation Ensure you have your SpinTel SIM with you. For eSIM users, you will receive an email with a QR code after activation. Follow the instructions below before installing your eSIM.   Steps on How to Activate Your SIM Card... Read More

We’ve compiled a list of possible questions you might have about getting a replacement SIM along with their corresponding answers below.   How much does it cost to get a new SIM card? Getting a replacement SIM card is free; however, postage... Read More

What are the differences between a SIM PIN and a Device PIN? A SIM PIN protects the SIM card from unauthorised use, requiring entry when the device is powered on or the SIM is used in another device and can be reset with a PUK code from the carrier.... Read More