SIM Cards and Activations

Looking to switch from a physical SIM to an eSIM or get a new phone? You can easily request a SIM replacement through My Account. The steps below apply only when replacing the SIM for an active mobile service. If the service is inactive or the order... Read More

We’ve compiled a list of possible questions you might have about getting a replacement SIM along with their corresponding answers below.   How much does it cost to get a new SIM card? Getting a replacement SIM card is free; however, postage... Read More

Installing an eSIM is quick and convenient, but a few checks before you begin can help ensure a smooth activation. Follow the steps below to get your eSIM up and running. Before You Begin Before installing your eSIM, make sure you have completed the... Read More

Important: Before starting the activation process, please make sure you have the old SIM card with you. Your old number should still be active to complete the process below:   1. Visit spintel.net.au 2. Select Customers and then SIM Activation.  ... Read More

Explore the common eSIM installation errors below and follow the recommended troubleshooting steps to resolve them. QR Code not working If your eSIM QR code does not scan using your phone's camera: Make sure the QR code is clear and fully... Read More

If a mobile service is being used by someone under 18 years of age, the service must be registered under an adult account holder (18 years or older). This ensures the service can be activated, managed, and supported in accordance with our account... Read More

You can bring your existing mobile number from another provider to a SpinTel service. This process is known as porting, and it allows you to keep your current number when switching providers. Information Required to Transfer Your Number To proceed... Read More

Pre-Port Verification (PPV) Process Pre-Port Verification (PPV) is an industry-wide authentication process designed to protect customers and reduce the risk of fraud. It ensures that the person requesting a mobile number transfer has legitimate... Read More

  What’s a SIM card? SIM stands for Subscriber Identity Module. The SIM is a tiny plastic card with an integrated chip. When you insert it into your device, the SIM card allows the network to identify your device.   What are the different SIM... Read More

Important: Before Activation Ensure you have your SpinTel SIM with you. For eSIM users, you will receive an email with a QR code after activation. Follow the instructions below before installing your eSIM.   Steps on How to Activate Your SIM Card... Read More