1. Make sure the service is still active. What to do if service has been: Suspended due to non payment: Please process manual payment via website, My Account or SpinTel IVR and update payment details to avoid issue in the future. Reboot the... Read More
Mobile Services
SpinTel’s mobile plans are powered by Optus and offer high-speed data on your mobile. Learn what’s the available network in your area below. Checking your coverage Simply visit the SpinTel Website and select Coverage, or you can also... Read More
Our mobile, mobile broadband, and wireless broadband plans are powered by the Optus Mobile Network, which covers 98.5% of the Australian population, including capital cities, regional, and rural areas. We provide both 4G and 5G services, depending on... Read More
In this article, we’ll go through what you need to do to transfer your mobile phone number to SpinTel from another carrier. Before you switch You’ll need to make sure of the following: You must be the account holder with your current... Read More
From your mobile handset dial * * 61 * 3 2 1 * * [Number of Seconds] # Note: The number of seconds must be in a multiple of 5 (e.g. 5, 10, 15, 20) with a maximum of 30 seconds. 2. Once you click the dial button you will hear a confirmation... Read More
What is call waiting/call holding? Call waiting is a feature on your mobile phone wherein you will be notified of incoming calls (through beep or series of tones) while in another call. This feature allows you to place the existing call on hold and... Read More
Yes, however, you have to check first whether it is tied to a specific network or whether it is unlocked before you commit to using our service. What does it mean if a phone is locked? If a cell phone is locked, it means that the phone can only be... Read More
How do you activate international calling? For mobile services, international calling can be enabled through My Account. Click here to go through the steps. For landline phone services, call us at 1300 303 375 for assistance. How much will it cost... Read More
See this article for a guide in making an international call. Otherwise, check the details below for more tips when you encounter an error. Make sure International calling feature has been enabled (For VoIP services, contact us to enable) If... Read More
Data usage is how much data your phone uploads or downloads using mobile data. If you are on a Noncapped data plan and you wanted to keep control of how much you want to spend every month, here’s how: For Android Phones 1. Head into your... Read More
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