Our mobile, mobile broadband, and wireless broadband plans are powered by the Optus Mobile Network, which covers 98.5% of the Australian population, including capital cities, regional, and rural areas. We provide both 4G and 5G services, depending on... Read More
Mobile Services
What is Missed Call Service? The ’Missed Call Service’ is an alternative to voicemail that sends you an MMS (multimedia message) with an audio recording of the caller’s message, whenever you’re unable to answer your mobile. Â ... Read More
See this article for a guide in making an international call. Otherwise, check the details below for more tips when you encounter an error. Â Make sure International calling feature has been enabled (For VoIP services, contact us to enable) If... Read More
Data usage is how much data your phone uploads or downloads using mobile data. If you are on a Noncapped data plan and you wanted to keep control of how much you want to spend every month, here’s how: Â For Android Phones 1. Head into your... Read More
SpinTel’s mobile billing cycle starts every 1st of the month. To align the usage that reflects on your phone, follow the steps below. Â Note: At the time of the set date, the data count is reset to 0. Android Phone settings iOS Phone... Read More
Before anything else, make sure to align the usage cycle with your SpinTel billing cycle to capture actual usage within the period. See steps here.​  For Android (Samsung Galaxy S7) Go to Settings and click on Data Usage 2. Click on Mobile... Read More
What is MMS? Multimedia Messaging Service (MMS) is a way of sending messages containing multimedia content to and from a mobile phone through a cellular network. Â What is the difference between SMS and MMS? Short Message Service (SMS) is a... Read More
A SIM card is an essential component of a mobile phone that stores important information such as your phone number, contacts, and other data. Â Whether you’re troubleshooting a problem or simply need to know your SIM card number, these steps... Read More
In this article you will learn: What is a SIM card? What are the different SIM card sizes? SIM Card Size ChartDefinition of each size: Mini/Standard Micro Nano How do I know what SIM card size I need? Â What’s a SIM card?... Read More
Make sure service has a signal bar. If not, please click here to rectify the issue. Check if mobile data is restricted. An email and sms will be sent to you advising you have consumed your data for the month. You will need to add data block for... Read More
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