Spintel Knowledgebase

Call Waiting Feature on a Mobile Service

Apr 3, 2024 Call Waiting, Incoming Calls, Activation, Android, iPhone 0 0 1.45K 0/5 (0 Vote)

What is call waiting/call holding? Call waiting is a feature on your mobile phone wherein you will be notified of incoming calls (through beep or series of tones) while in another call. This feature allows you to place the existing call on hold and... Read More

Phone Features

Apr 9, 2024 0 0 1.43K 1/5 (1 Vote)

Below are the features offered by SpinTel which can be activated online and/or via a phone handset or softphone (if you are using one). Call Waiting Allows you to put an incoming call on hold while you answer another incoming call. The ’on... Read More

Why Can't I connect to the internet

Apr 9, 2024 Connectivity Issues, Internet Troubleshooting 0 1 1.90K 3.67/5 (3 Votes)

Please check first on our network status page for any outage in your area. You can click on the links below to check your area for outages. - SpinTel Network Status - nbn Network Outages Once you have confirmed that there are no outages, you... Read More

How to make an International Call from Australia?

Apr 3, 2024 International Calls, Dialing Guide, Mobile Phone 0 1 10.19K 0/5 (0 Vote)

How do you activate international calling? For mobile services, international calling can be enabled through My Account. Click here to go through the steps. For landline phone services, call us at 1300 303 375 for assistance. How much will it cost... Read More

Have signal bars but cannot make/receive calls?

Apr 3, 2024 Signal Issues, Call Problems, Mobile Phone 0 0 1.26K 3/5 (1 Vote)

Make sure the SIM used to the device is the registered SpinTel SIM on your account. Make sure the mobile plan includes calls. If you are trying to call international numbers/premium numbers, you will need to activate this feature requires... Read More

How to Manage Missed Call Service on your Mobile

Apr 3, 2024 Missed Calls, Service Management, Mobile Phones 0 0 1.37K 4.5/5 (2 Votes)

What is Missed Call Service? The ’Missed Call Service’ is an alternative to voicemail that sends you an MMS (multimedia message) with an audio recording of the caller’s message, whenever you’re unable to answer your mobile. ... Read More

International Calls not Working

Apr 3, 2024 International Call Issues, Mobile Phone, Troubleshooting 0 0 786 0/5 (0 Vote)

See this article for a guide in making an international call. Otherwise, check the details below for more tips when you encounter an error. Make sure International calling feature has been enabled (For VoIP services, contact us to enable) If... Read More

Activate mobile call forwarding feature

Apr 3, 2024 Mobile Call Forwarding, My Account, Service Management, User Settings 0 0 1.49K 0/5 (0 Vote)

1. Visit spintel.net.au 2. Login to My Account by clicking on Customers and then My Account 3. Select the mobile service (from the list on the dashboard if you have more than one) and click on Manage Service. 4. Scroll down to Service Management... Read More

Mobile phone international call activation and international call rates

Apr 3, 2024 International Calls Activation, Manage Service, SpinTel, Outgoing Calls 0 0 2.14K 4.25/5 (4 Votes)

How to activate international calls International calls are normally barred on your mobile phone service as it incurs a corresponding charge per minute of use. Follow the below steps to enable international calling: 1. Visit spintel.net.au 2.... Read More

Does SpinTel have Secure Calling?

Apr 3, 2024 Secure Calling, Voice Data Encryption, Discontinued Feature 0 1 912 0/5 (0 Vote)

Secure calling is a phone feature that encrypts voice data for added security. This feature is no longer offered by SpinTel. Read More