How to Activate and Set Up eSIM

Installing an eSIM is quick and convenient, but a few checks before you begin can help ensure a smooth activation. Follow the steps below to get your eSIM up and running.

Before You Begin

Before installing your eSIM, make sure you have completed the following:

• Check your internet connection. Connect your device to a stable Wi-Fi network or make sure you have a reliable internet connection. An internet connection is required to download and activate your eSIM.
• Confirm your device is eSIM-compatible. Check that your smartphone or tablet supports eSIM functionality. To quickly check if your mobile phone is eSIM compatible, dial *#06# on your keypad and press call. If an EID number (a 32-digit serial code) appears on your screen, your device has the built-in hardware to support an eSIM.
• Update your device software. Make sure your iPhone or Android device is running the latest available software version.
• Complete your mobile service activation. Make sure you have already completed the activation for your mobile service and have received your eSIM activation details, such as a QR code or activation information.

Activating Your Mobile Number

After you receive an email or SMS confirming that your eSIM is ready for activation, proceed to activate your service on our website.

• Activating a new number

• Transferring an existing mobile number

Once you receive the QR code via email, proceed with installing the eSIM on your device.

Note: If you are transferring a number, please wait until your current SIM no longer registers on the network before scanning and installing your eSIM.

 

INSTALLATION

Important:

• The QR code can only be used once.
• Do not delete your eSIM after it has been installed, as the same QR code cannot be used to reinstall it.
• Make sure the eSIM is enabled/turned on after installation.

Option 1: Through QR Code

For iPhones

1. Go to Settings > Mobile Service/Cellular and tap "add eSIM"

2. Select "Use QR code"

3. Tap "Scan QR code"

Scan the QR code received by email or enter details of eSIM manually (if you can't scan)

You’ll be asked to select your default number and choose which number is used for data. We suggest naming the profile for easy identification.

 

For Android Devices

• Open the Settings app on your Android phone.
• Tap on Network & internet (or Connections on Samsung devices).
• Select Mobile network (or SIMs / SIM manager).
• Tap Add eSIM, Add mobile plan, or the (plus) icon next to SIMs.
• Choose Scan QR code when asked how you want to connect.
• Use your phone camera to scan the QR code that you received after activating your number.
• Tap Download or Confirm to finish installing the profile.
• Follow the prompts to label your eSIM and choose whether to use it for mobile data, calls, or texts.

Option 2: Manual Input

Should you experience any difficulties when scanning the QR code, kindly check your email for the activation code and follow the below steps for the manual input.

 

For iPhones:

1. Go to Settings > Mobile Service/Cellular and tap "add eSIM"

2. Select "Use QR code"

3. Tap Enter Details Manually, at the bottom of your iPhone screen.

4. Enter the SM-DP Address & Activation Code

 

For Androids:

Google Pixel

(1) Go to Settings and tap on Network & Internet

(2) Tap the icon next to Mobile Network (or SIMs)

(3) Tap on Download a SIM instead

(4) Tap on Next

(5) Tap on Need help?

(6) Tap on Enter Data Manually. Enter the SM-DP Address & Activation Code

Samsung

(1) Go to Settings and tap on Connections

(2) Tap on SIM Card Manager

(3) Tap on Add Mobile Plan

(4) Tap on Scan Carrier QR Code

(5) Tap on Enter Code Instead. Enter the SM-DP Address & Activation Code

(6) Tap on Confirm

Once the installation is complete, the service is ready for use. If you encounter any installation issues, please contact us for further assistance.