How to Request a SIM Replacement?

Looking to switch from a physical SIM to an eSIM? Whether you’re getting a new phone or replacing a lost or stolen SIM, you can easily request a SIM replacement through My Account.

Follow these steps to order your new SIM:

1. Log in to My Account with your username and password at https://www.spintel.net.au/my-account/login.

   

2. Once logged in, click on "Manage Service" for the mobile number associated with the replacement SIM.
   
   

3. Scroll down to "Service Management" and click "Order a replacement SIM."

   

For Physical SIM:

4. Select "Physical SIM" for the SIM type
   
   

   

5. Complete the SIM Replacement form and click "Order SIM" to place the order.

6. Once you receive the replacement SIM, visit the activation page to activate the new SIM.

For eSIM:

4. Select "eSIM" and click on "Order SIM."

   

5. After placing the order, go to the activation page to activate the new SIM. A QR code will be emailed to you shortly, which you’ll need to complete the installation on your phone.