NOTE: If your service has been activated just recently, please allow up to 24hrs to stabilize the connection or call us on 1300 303 375 to check your service. Find out the acceptable speed of your chosen plan through the Key Facts Sheet: NBN... Read More
NBN Troubleshooting
As the internet continues to grow, so does the need for more IP addresses. That’s where IPv6 comes in — the next generation of Internet Protocol designed to replace IPv4. In this article, we’ll explain what IPv6 is, how it works,... Read More
Follow these steps to test the speed of your Internet connection. For the most accurate results, an ethernet-connected device is recommended.During the speed test, please avoid the following as they may affect your test results:a. Using the... Read More
Please check first on our network status page for any outage in your area. You can click on the links below to check your area for outages. - SpinTel Network Status - nbn Network Outages Once you have confirmed that there are no outages, you... Read More
NBN Fibre to the Premises (FTTP) offers a fast and reliable internet connection. However, occasional dropouts may occur. This guide provides a step-by-step process to identify and resolve issues with your FTTP connection. Follow these steps to ensure... Read More
Why is my internet not working despite being connected? There are a lot of reasons why your device may show a “No internet connection” error despite being connected to Wi-Fi. Best to check if this happens to other devices too, otherwise, check... Read More
Performing a factory reset can often resolve connectivity issues. Please follow the steps below to reset your modem to its factory settings. Important: A factory reset will erase all custom settings, including your Wi-Fi name and password.... Read More
What is NBN HFC Service? Hybrid Fibre Coaxial (HFC) is a type of nbn™ technology. This is basically the same technology that is used to deliver cable TV subscriptions, such as Foxtel. First time using an HFC connection? You may need to contact... Read More
This guide will walk you through running a ping test and traceroute using PingPlotter 5 Free, a third-party application available on Windows, macOS, and iOS. If you’re using an Android device, you’ll need to run these tests on a desktop... Read More
Symptom Devices are able to connect to the WiFi network but unable to access any website. Things to check first Confirm if able to connect using a wired connection. Confirm all devices are unable to connect to the Wifi network. If you are... Read More
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