Note: Your My Account password is also your Webmail password. So, any changes to your My Account username/password will be reflected in your Webmail credentials. A guide on how to reset password for webmail access 1. Visit spintel.net.au 2. Select... Read More

What are the differences between a SIM PIN and a Device PIN? A SIM PIN protects the SIM card from unauthorised use, requiring entry when the device is powered on or the SIM is used in another device and can be reset with a PUK code from the carrier.... Read More

Find your account number:   1. In the My Account portal The Account number can be seen in My Account.   Forgotten your username or password? Check this article on how to reset.   2. In the Order Confirmation email Soon after you order a new... Read More

If your internet connection is slow or doesn’t work as it usually does, it may help to restore the factory default settings. Remember, you need to establish a connection to the router web interface.   Please note all settings in your router... Read More

Performing a factory reset can often resolve connectivity issues. Please follow the steps below to reset your modem to its factory settings.   Important: A factory reset will erase all custom settings, including your Wi-Fi name and password.... Read More

If you’re experiencing connectivity issues or need to start fresh with your TP-Link HX220 Mesh, performing a factory reset is a reliable solution. Follow this detailed guide to ensure a smooth and successful reset and setup process. Note:... Read More

Forgotten your username or password? You can easily retrieve them.  Visit spintel.net.au Click on My Account on the top right. Click on either Username or Password  Retrieve username You can also access the direct link to retrieve... Read More

Introduction Port forwarding allows external devices to access services on your home network, such as gaming servers, security cameras, or remote desktop connections. To configure port forwarding on a TP-Link modem, you’ll need some specific... Read More

When you sign up with SpinTel, you’ll receive an email to activate your online account via My Account, our self-service portal. This email contains a unique activation link, which is valid for 7 days. If you don’t use the link within this... Read More

Having trouble accessing the SpinTel app? Whether you’re experiencing log-in issues, app crashes, or connectivity problems, it can be frustrating. Fortunately, many of these problems can be resolved with some simple troubleshooting steps. In... Read More