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<title>Home - All Categories - Broadband Services  - NBN Troubleshooting  </title>
<link>https://articles.spintel.net.au/category/broadband-services/nbn-troubleshooting/33/</link>
<description>This RSS Feed contains Articles of Category in the knowledge base. You can click on the title to view its content.</description>
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										<guid>https://articles.spintel.net.au/article/slow-speed-fttc-fttp-hfc-and-fw-services.html</guid>
										<title>Slow Speed – FTTC, FTTP, HFC and FW Services</title>
										<link>https://articles.spintel.net.au/article/slow-speed-fttc-fttp-hfc-and-fw-services.html</link>
										<description><![CDATA[NOTE: If your service has been activated just recently, please allow up to 24hrs to stabilize the connection or call us on 1300 303 375 to check your service. Â  Find out the acceptable speed of your chosen plan through the Key Facts Sheet: NBN...]]></description>

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										<guid>https://articles.spintel.net.au/article/how-to-fix-wifi-connected-but-no-internet-access.html</guid>
										<title>How to Fix WiFi Connected But No Internet Access</title>
										<link>https://articles.spintel.net.au/article/how-to-fix-wifi-connected-but-no-internet-access.html</link>
										<description><![CDATA[Why is my internet not working despite being connected? There are a lot of reasons why your device may show a âNo internet connectionâ error despite being connected to Wi-Fi. Best to check if this happens to other devices too, otherwise, check...]]></description>

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										<guid>https://articles.spintel.net.au/article/fix-common-speed-issues.html</guid>
										<title>Fix common speed issues</title>
										<link>https://articles.spintel.net.au/article/fix-common-speed-issues.html</link>
										<description><![CDATA[Follow these steps to test the speed of your Internet connection. For the most accurate results, an ethernet-connected device is recommended.âDuring the speed test, please avoid the following as they may affect your test results:a. Using the...]]></description>

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										<guid>https://articles.spintel.net.au/article/why-can-t-i-connect-to-the-internet.html</guid>
										<title>Why Can&#039;t I connect to the internet</title>
										<link>https://articles.spintel.net.au/article/why-can-t-i-connect-to-the-internet.html</link>
										<description><![CDATA[Please check first on our network status page for any outage in your area. You can click on the links below to check your area for outages. Â  - SpinTel Network Status - nbn Network Outages Â  Once you have confirmed that there are no outages, you...]]></description>

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										<guid>https://articles.spintel.net.au/article/can-t-connect-to-the-internet-hfc-service.html</guid>
										<title>Can&#039;t Connect to the Internet – HFC Service</title>
										<link>https://articles.spintel.net.au/article/can-t-connect-to-the-internet-hfc-service.html</link>
										<description><![CDATA[What is NBN HFC Service? Hybrid Fibre Coaxial (HFC) is a type of nbnâ¢ technology. This is basically the same technology that is used to deliver cable TV subscriptions, such as Foxtel. Â   First time using an HFC connection? You may need to contact...]]></description>

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										<guid>https://articles.spintel.net.au/article/how-to-fix-wifi-speed-issue.html</guid>
										<title>How to Fix WiFi Speed Issue</title>
										<link>https://articles.spintel.net.au/article/how-to-fix-wifi-speed-issue.html</link>
										<description><![CDATA[Frequency channels can get crowded, so if you and all your neighbours are using the same channel in the 2.4 GHz frequency band, that could affect your Wi-Fi speeds. Â  To change your Wi-Fi to the best channel, you&rsquo;ll need to go to your router...]]></description>

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										<guid>https://articles.spintel.net.au/article/how-to-factory-reset-your-modem.html</guid>
										<title>How to Factory Reset Your Modem</title>
										<link>https://articles.spintel.net.au/article/how-to-factory-reset-your-modem.html</link>
										<description><![CDATA[ Performing a factory reset can often resolve connectivity issues. Please follow the steps below to reset your modem to its factory settings.   Â    Important: A factory reset will remove all current settings, including your Wi-Fi name and password,...]]></description>

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										<guid>https://articles.spintel.net.au/article/can-t-connect-to-the-internet-fibre-to-the-curb-service.html</guid>
										<title>Can&#039;t connect to the internet – Fibre to the Curb service</title>
										<link>https://articles.spintel.net.au/article/can-t-connect-to-the-internet-fibre-to-the-curb-service.html</link>
										<description><![CDATA[NOTE: If this is the first time you are trying to use the connection, please contact us by clicking the chat icon below or call 1300 303 375 to verify that your NBN service has been activated. Â  Here are the few things we have to check before...]]></description>

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										<guid>https://articles.spintel.net.au/article/can-t-connect-to-the-internet-fttn-service.html</guid>
										<title>Can&#039;t connect to the internet – FTTN Service</title>
										<link>https://articles.spintel.net.au/article/can-t-connect-to-the-internet-fttn-service.html</link>
										<description><![CDATA[NOTE: If this is the first time you are trying to use the connection, please contact us by clicking the chat icon below or call us on 1300 303 375 to verify that your NBN service has been activated. Â  Here are the few things we have to check before...]]></description>

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										<guid>https://articles.spintel.net.au/article/can-t-connect-to-the-internet-fixed-wireless-service.html</guid>
										<title>Can&#039;t connect to the internet – Fixed Wireless Service</title>
										<link>https://articles.spintel.net.au/article/can-t-connect-to-the-internet-fixed-wireless-service.html</link>
										<description><![CDATA[NOTE: If this is the first time you are trying to use the connection, please contact us by clicking the chat icon below or call 1300 303 375 to verify that your NBN service has been activated. Â  Here are the few things we have to check before...]]></description>

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										<guid>https://articles.spintel.net.au/article/can-t-connect-to-the-internet-fttp-service.html</guid>
										<title>Can&#039;t Connect To The Internet - FTTP Service</title>
										<link>https://articles.spintel.net.au/article/can-t-connect-to-the-internet-fttp-service.html</link>
										<description><![CDATA[What is FTTP? Fibre to the Premise (FTTP) involves fibre optic cables used for data transfer at every point through the nbnâ¢ network. The fibre cable is connected directly to a utility box on the outside of the premises, which in turn is connected...]]></description>

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										<guid>https://articles.spintel.net.au/article/fixing-fttp-dropouts-fibre-to-the-premises-troubleshooting-guide.html</guid>
										<title>Fixing FTTP Dropouts: Fibre to the Premises Troubleshooting Guide</title>
										<link>https://articles.spintel.net.au/article/fixing-fttp-dropouts-fibre-to-the-premises-troubleshooting-guide.html</link>
										<description><![CDATA[This guide is for customers using FTTP (Fibre to the Premises) NBN services. It explains common dropout symptoms, likely causes, and step-by-step instructions to help restore your connection quickly. Â  Dropouts You Might Notice  Frequent or sudden...]]></description>

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										<guid>https://articles.spintel.net.au/article/cgnat-and-vpn-support-at-spintel.html</guid>
										<title>CGNAT and VPN Support at SpinTel</title>
										<link>https://articles.spintel.net.au/article/cgnat-and-vpn-support-at-spintel.html</link>
										<description><![CDATA[At SpinTel, we utilise Carrier-Grade NAT (CGNAT) as part of our network infrastructure to help manage the availability of IPv4 addresses in a scalable and secure manner. This industry-standard approach enables us to deliver reliable internet...]]></description>

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										<guid>https://articles.spintel.net.au/article/slow-speed-fttn-b-services.html</guid>
										<title>Slow Speed – FTTN/B Services</title>
										<link>https://articles.spintel.net.au/article/slow-speed-fttn-b-services.html</link>
										<description><![CDATA[NOTE: If your service has been activated just recently, please allow up to 24hrs to stabilize the connection or call us on 1300 303 375 to check your service. Â  Here are the few things we have to check before troubleshooting: Â  1. Check on our...]]></description>

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										<guid>https://articles.spintel.net.au/article/wifi-connection-does-not-work-with-spintel-supplied-modem-nbn.html</guid>
										<title>WiFi connection does not work With SpinTel Supplied Modem - NBN</title>
										<link>https://articles.spintel.net.au/article/wifi-connection-does-not-work-with-spintel-supplied-modem-nbn.html</link>
										<description><![CDATA[Symptom   Devices are able to connect to the WiFi network but unable to access any website.   Things to check first   Confirm if able to connect using a wired connection.   Confirm all devices are unable to connect to the Wifi network.   If you are...]]></description>

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										<guid>https://articles.spintel.net.au/article/how-to-run-a-ping-and-traceroute-using-pingplotter.html</guid>
										<title>How to Run a Ping and Traceroute Using PingPlotter</title>
										<link>https://articles.spintel.net.au/article/how-to-run-a-ping-and-traceroute-using-pingplotter.html</link>
										<description><![CDATA[This guide will walk you through running a ping test and traceroute using PingPlotter 5 Free, a third-party application available on Windows, macOS, and iOS. If you&rsquo;re using an Android device, you&rsquo;ll need to run these tests on a desktop...]]></description>

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										<guid>https://articles.spintel.net.au/article/understanding-ipv6-and-prefixes.html</guid>
										<title>Understanding IPv6 and Prefixes</title>
										<link>https://articles.spintel.net.au/article/understanding-ipv6-and-prefixes.html</link>
										<description><![CDATA[As the internet continues to grow, so does the need for more IP addresses. That&rsquo;s where IPv6 comes in &mdash; the next generation of Internet Protocol designed to replace IPv4. In this article, we&rsquo;ll explain what IPv6 is, how it works,...]]></description>

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										<guid>https://articles.spintel.net.au/article/fixing-hfc-dropouts-hybrid-fibre-coaxial-troubleshooting-guide.html</guid>
										<title>Fixing HFC Dropouts: Hybrid Fibre Coaxial Troubleshooting Guide</title>
										<link>https://articles.spintel.net.au/article/fixing-hfc-dropouts-hybrid-fibre-coaxial-troubleshooting-guide.html</link>
										<description><![CDATA[This guide is for customers using HFC (Hybrid Fibre Coaxial) NBN services. It explains common dropout symptoms, likely causes, and step-by-step instructions to help restore your connection quickly. Â  Dropouts You Might Notice  Internet connection...]]></description>

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										<guid>https://articles.spintel.net.au/article/fixing-fttn-b-dropouts-troubleshooting-guide.html</guid>
										<title>Fixing FTTN/B Dropouts: Troubleshooting Guide</title>
										<link>https://articles.spintel.net.au/article/fixing-fttn-b-dropouts-troubleshooting-guide.html</link>
										<description><![CDATA[This guide is for customers using FTTN (Fibre to the Node) or FTTB (Fibre to the Building) NBN services. It covers common dropout symptoms, likely causes, and step-by-step instructions to help you quickly restore your connection. Â  Dropouts You...]]></description>

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										<guid>https://articles.spintel.net.au/article/fixing-fttc-dropouts-fibre-to-the-curb-troubleshooting-guide.html</guid>
										<title>Fixing FTTC Dropouts: Fibre to the Curb Troubleshooting Guide</title>
										<link>https://articles.spintel.net.au/article/fixing-fttc-dropouts-fibre-to-the-curb-troubleshooting-guide.html</link>
										<description><![CDATA[This guide is for customers using FTTC (Fibre to the Curb) NBN services. It covers common dropout symptoms, likely causes, and step-by-step instructions to help you quickly restore your connection. Â  Dropouts You Might Notice  Internet disconnects...]]></description>

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										<guid>https://articles.spintel.net.au/article/checking-hardware-compatibility-for-higher-internet-speeds.html</guid>
										<title>Checking Hardware Compatibility for Higher Internet Speeds</title>
										<link>https://articles.spintel.net.au/article/checking-hardware-compatibility-for-higher-internet-speeds.html</link>
										<description><![CDATA[Are you on a high-speed or Gigabit plan but not getting the speeds you expected? Here&rsquo;s how to check if your devices and equipment support higher speeds &mdash; whether you&rsquo;re using a wired or Wi-Fi connection. Â  A. Wired (LAN)...]]></description>

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										<guid>https://articles.spintel.net.au/article/fixing-fixed-wireless-dropouts-troubleshooting-guide.html</guid>
										<title>Fixing Fixed Wireless Dropouts: Troubleshooting Guide</title>
										<link>https://articles.spintel.net.au/article/fixing-fixed-wireless-dropouts-troubleshooting-guide.html</link>
										<description><![CDATA[This guide is for customers using Fixed Wireless (FW) NBN services. It covers common dropout symptoms, likely causes, and step-by-step instructions to help you quickly restore your connection. Â  Dropouts You Might Notice  Internet disconnects...]]></description>

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										<guid>https://articles.spintel.net.au/article/diagnostics-available-in-my-account.html</guid>
										<title>Diagnostics Available in My Account</title>
										<link>https://articles.spintel.net.au/article/diagnostics-available-in-my-account.html</link>
										<description><![CDATA[SpinTel&rsquo;s My Account portal provides a range of diagnostic tools that allow customers to check their internet connection and perform self-service tests. These features help identify and resolve connectivity issues without the need to contact...]]></description>

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										<guid>https://articles.spintel.net.au/article/troubleshooting-website-access-issues-on-the-spintel-network.html</guid>
										<title>Troubleshooting Website Access Issues on the SpinTel Network</title>
										<link>https://articles.spintel.net.au/article/troubleshooting-website-access-issues-on-the-spintel-network.html</link>
										<description><![CDATA[Sometimes you may find that certain websites won&rsquo;t load while others work normally. This guide will help you diagnose and resolve issues when specific websites are not accessible on the SpinTel network. Step 1: Check if the Website is Online ...]]></description>

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