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Est. 1996
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Knowledge Base
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Knowledge Base
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RESIDENTIAL
NBN
MOBILE
5G HOME INTERNET
MOBILE INTERNET
SHOP
BUSINESS
NBN
MOBILE
PBX & PHONE
5G FIXED INTERNET
ETHERNET
SHOP
ABOUT US
CUSTOMERS
MY ACCOUNT
WEBMAIL
ORDER TRACKER
PAY A BILL
NETWORK STATUS
KNOWLEDGEBASE
BLOG
SIM ACTIVATION
CONTACT US
SPEED TEST
REFER A FRIEND
NBN
MOBILE
5G HOME INTERNET
MOBILE INTERNET
SHOP
Getting Started
Where do I find my account number?
Activate your free webspace
Ordering a new SpinTel service
How much does it cost to order a SpinTel service?
Enhance Your Business Communication with 1300 and 1800 Numbers
16 Article(s)
Your SpinTel Order
How to Track Your Order with Spintel
Understanding nbn Network Shortfalls: Planned Remediation Date (PRD) and Order Status
Tracking Your Modem Delivery: Everything You Need to Know
Understanding NBN Order Completion Timeframes
Activation Timeframe for NBN Bundle and Standalone
18 Article(s)
Billing and Accounts
Checking your bill
Can I pay in advance?
Understanding the Charges on Your Bill
First bill
Common Billing Payment Queries
28 Article(s)
My Account
How do I relocate my NBN service to a new address?
Adding a data block to your mobile service
Changing your broadband, landline or mobile plan
Reset Webmail password
How to process payment extension through My Account
45 Article(s)
Mobile Services
How to make an International Call from Australia?
Call Waiting Feature on a Mobile Service
Extend ring time before calls divert to voicemail
Can I use the SpinTel SIM on my current phone?
Switch your mobile phone number to SpinTel
65 Article(s)
Broadband Services
Setting up your Netcomm NL1901ACV Modem for Home Wireless Broadband
112 Article(s)
Phone Service
Home Phone Configuration Settings for BYO Modem
NBN phone (VoIP) issues
Enable/Disable Call Forward on your Home Phone
Device Configuration for SpinTel Phone (VoIP)
Setting up your home phone on your BYO modem
27 Article(s)
Your SpinTel Email
Outlook 2010
Outlook 2007
Outlook 2002/2003
iPhone mail
Apple Mail 4.0 Set up
28 Article(s)
Fixed Phone Services
Phone Features
Getting a noisy line (PSTN)
4 Article(s)
Frequently Asked Questions (FAQ)
How do I relocate my 4G Wireless Broadband or Mobile Broadband service address to a new address?
Transferring Telephone Numbers (VOIP) Across Geographical Areas
NBN Phone (VoIP) FAQs
Mobile FAQs and Its SIM card Delivery
Retrieving a disconnected telephone number (VoIP)
22 Article(s)