Ordering a new SpinTel service

How to Join SpinTel

Joining SpinTel is simple and can be done through any of the options below:

1. Online Sign-Up
Visit our website and follow the step-by-step instructions to sign up for your chosen service.

2. Live Chat Support
Click the chat icon in the bottom-right corner of your screen or contact us to connect with one of our representatives. They can guide you through the sign-up process and answer any questions in real time.

3. Sales Team Assistance
Prefer to speak with someone? Call our Sales Team on 13 22 10 for personalised support with your application.

 

Eligibility Requirements

To sign up for SpinTel services, you must:

• Be at least 18 years old

• Have a valid Australian residential address

Required Identification

You will need to provide a valid form of identification. Accepted ID includes:

• Australian Driver’s Licence

• Medicare Card

• Passport

• Australian Visa

Additional Documents (If Applicable)

If you have recently moved or changed address, we may request proof of occupancy to verify your new address. This may include:

• A utility bill showing your name and address

• A letter from a real estate agent

• A lease agreement

These requirements help ensure your service is set up accurately and without delays, allowing us to get you connected as quickly as possible.

 

Steps on how to place an order online

1. Visit spintel.net.au and click on the service and options that best suit your needs.

2.  Enter your email address and click Proceed to New Checkout. 

3. On the Secure Checkout Page, select

• YES - if you want to add your order to your existing account (this will ask you to enter your My Account logins)

• NO - if you want to sign up for a new account (this will ask you to fill out the form)

4. Service and Delivery Details

Please provide all the required information. A physical address is required to proceed, as PO Box addresses are not accepted by our system for verification and delivery purposes.

5. Payment

The bank details you provide will be used for any applicable upfront charges. This will also serve as your default payment method for future bills, with automatic payments set up to help ensure uninterrupted service.

If needed, you can update your saved payment information anytime through My Account.

6. Order Review

Please review your order carefully. Once everything looks correct, tick the checkbox to accept the terms and conditions, then click Submit to finalise your order.