How to Reschedule an Appointment via My Account

You can reschedule your appointment online through My Account.

Follow the instructions below depending on the type of appointment.

 

Rescheduling an Installation Appointment

1. Go to https://www.spintel.net.au/my-account/login and log in using your My Account username and password.

2. From the Dashboard, find the NBN service that has the upcoming installation appointment.

3. Click Reschedule Appointment. A new window will open displaying available appointment dates.

4. Select a new date and time that best suits your schedule from the available options.

5. Click Submit to confirm the rescheduling request. You will receive a confirmation email shortly with the updated appointment details.

 

Rescheduling a Fault / Technician Appointment

1. Go to https://www.spintel.net.au/my-account/login and log in using your My Account username and password.

2. From the Dashboard, find the service linked to your fault or technician appointment.

3. Click Reschedule Appointment. 

A new window will open displaying available appointment dates.

4. Select an available date and time suitable for you.

5. Click Submit to finalise the reschedule request. A confirmation email will be sent with your updated appointment information.

 

Important Notes

• Appointment availability depends on the technician's schedule in your area.
• If the Reschedule Appointment option is unavailable or you encounter issues, please contact us for assistance.