How Long Does It Take to Activate Your SIM Card?

New Number: Activating a new number is straightforward and usually completes within 5-15 minutes.

Transferring a Number: Activation for transferring a number can take anywhere from 5 minutes to 24 business hours. During this time, we recommend continuing to use your old SIM card. Once your old SIM card stops working, insert your new SpinTel SIM card into your phone, and it should be ready to use.

Important: If you’re transferring your number to an eSIM, do not scan or install the eSIM while your current SIM is still connected to the network. Wait until your current SIM stops working before proceeding with the eSIM installation.

If the specified time frame has passed and your SIM card still isn’t working, follow the steps below.

Using a physical SIM:

1. Remove the SIM card from your phone.
2. Turn off your phone.
3. Wait for atleast 2 minutes.
4. Reinsert the SIM card and turn your phone back on.
5. Check that your phone has a network signal.

If it still doesn’t work, please don’t hesitate to contact us.

Using an eSIM:

If your eSIM has been installed but isn’t working after the expected activation timeframe:

1. Make sure the eSIM is turned on in your phone’s mobile or cellular settings.
2. Check that your new SpinTel (Yes Optus) eSIM is selected as the line for mobile data and calls, if applicable.
3. Turn on Airplane Mode, wait 30 seconds, then turn it off.
4. Restart your phone.
5. Check that your phone has a network signal.
6. If the eSIM still isn’t working, do not delete or remove the eSIM from your phone. Please contact us for further assistance.