1. Visit spintel.net.au 2. Login to My Account by clicking Customers and then My Account on the top right. 3. Once logged in, go to Billing and scroll down to Bill history. There, you will see your list of bills and the amount due per month. You can... Read More
Financial Hardship Request SpinTel’s Payment Assistance Policy aims to aid customers facing financial challenges, ensuring continued access to telecommunications services. Eligible customers can request assistance via various channels... Read More
Early Termination Fees An early termination fee may apply if you cancel a SpinTel service before your contract end date. You can check the Critical Information Summary (CIS) for your plan to see what early termination fee applies.  Month-to-Month... Read More
Understanding Your First Bill & Pro-Rata Charges When your service is first activated, your initial bill will include a pro-rata charge to align your billing with our standard billing cycle. This means you'll only be charged for the portion... Read More
What is the Annual Mobile Number Levy? The Annual Mobile Number Levy is a government-mandated fee applied to mobile services in Australia. It is set by the Australian Communications and Media Authority (ACMA) to help cover the cost of administering... Read More
To pay your bill through My Account, follow these simple steps: 1. Log in to My Account with your username and password at https://www.spintel.net.au/my-account/login 2. Once logged in, navigate to the "Billing" section at the top of the page and... Read More
To manually make a payment or to initiate an advance payment, you can conveniently do so online without needing to access your My Account (just have your account number and bill number ready). Note: SpinTel accepts PayPal for manual payments,... Read More
Not Sure When Your Billing Cycle Starts? You can easily check your billing cycle using either of the following methods: Option 1: Via My Account Log in to your My Account portal Navigate to the Billing section and scroll down to Bill History ... Read More
If your bill is higher than expected, there are several common reasons why this may have happened. Below are the key factors that could lead to an increased bill amount. Common Reasons for a Higher Bill 1. Pro-rata Charges If this is your first bill... Read More
Receiving and understanding a bill can sometimes be overwhelming, especially when multiple charges, dates, and terms are involved. This guide will help you navigate through your bill with ease, using an example statement from SpinTel to illustrate... Read More
