I am moving overseas

Leaving Australia?

If you're moving overseas, we recommend cancelling your service at your old address when it's most convenient for you to avoid charges for unused service.

You can cancel anytime by logging in to My Account, then clicking the Manage Service button next to the service you wish to cancel. From there, select Cancel this service and follow the prompts.

For detailed instructions, please refer to this guide.

Alternatively, if someone else is taking over the service, you may transfer the account ownership instead.

Important: Monthly bills are charged in advance. Fees will not be prorated if you cancel partway through your billing cycle.

 

Will Early Termination Fees Apply?

Early termination fees generally apply only if you’re on a fixed-term contract. If you’re on a month-to-month plan or a plan bundled with an eligible Internet service, you can cancel at any time.

However, you'll still be billed through the end of your current billing cycle—usually the end of the calendar month.